Sales Associate

About the Role

SANA – Jewel of Joy is a premium jewelry brand focused on creating elevated everyday wear pieces. The brand offers thoughtfully designed collections that help customers express their individuality.

As a Sales Associate at SANA – Jewel of Joy, you will support customers throughout their online shopping journey, from initial inquiry to post-purchase follow-up. This is a full-time remote role.

Key Responsibilities

• Respond to customer messages and calls.
• Provide product information.
• Assist with order placement.
• Resolve issues related to deliveries, returns, and exchanges.
• Actively engage with potential customers via online channels.
• Help drive conversions.
• Maintain accurate records of interactions using designated tools and systems.
• Collaborate with internal teams.
• Adhere to brand guidelines and service standards.

Requirements & Tech Stack

• Digital literacy and comfort using e-commerce platforms, CRM tools, chat systems, and basic office software.
• Ability to work remotely with a stable internet connection.
• Ability to maintain confidentiality.
• Ability to align with SANA’s brand values.

Qualifications

• Customer service and communication skills, including the ability to handle inquiries clearly, professionally, and with empathy.
• Sales and negotiation skills, with a focus on closing online orders, upselling relevant products, and meeting targets.
• Organizational and time-management skills to handle multiple conversations, follow-ups, and tasks efficiently.
• Attention to detail and reliability in managing orders, documenting interactions, and following established processes.
• Fluency in English; additional regional language skills are an advantage.
• Prior experience in online retail, jewelry, fashion, or a customer-facing role is preferred but not mandatory.