HR Service Delivery New Associate

Key Responsibilities

• Read, understand, and analyze client processes as per business rules.
• Process employee tickets and service requests related to the exit process for resignations, terminations, and retirements, and policy queries via HR systems and ticketing platforms (e.g., Workday, ServiceNow).
• Support the payroll to process final settlements, full and final calculations, and statutory dues.
• Validate notice period buyout, leave encashment, and deductions per policy.
• Address queries from exiting employees regarding exit formalities and documentation.
• Ensure a smooth and professional offboarding experience.
• Maintain accurate and up-to-date HR records, including exit admin structures.
• Execute the process accurately and timely as a hands-on processor.
• Escalate issues and seek advice when faced with complex issues/problems.
• Ensure LWIs are followed and updated regularly and train team members on process updates.
• Perform Root Cause Analysis on issues faced and suggest appropriate corrective action for current remediation and future control.
• Propose process improvement ideas to reduce time, improve accuracy, or enhance controls.
• Understand existing matrices in the process, how they are measured, and improvise the measurement system to make it more effective and transparent.
• Demonstrate the highest level of customer service.
• Translate business requirements against standard product offerings and development platforms.
• Create prototypes, complete integration testing with delivery platforms, create job aids and other relevant documentation.
• Onboard the content development team on the tool/s and processes.
• Deploy and test courses within Learning Management Systems (LMS) like CSOD, SABA, SuccessFactors to provide the best user experience.
• Report status of team members to internal/external stakeholders.
• Upskill the content development team on standard tools and technologies.
• Act as the point of contact to support compliance in service delivery.
• Ensure that all employee records, onboarding documents, and termination procedures adhere to federal and state mandates.
• Lead internal audits of employee files and HRIS data.
• Maintain "audit-ready" documentation for external regulatory bodies.
• Design, coordinate, and often facilitate mandatory training sessions, including data compliance training and process training.
• Serve as the first tier of support for complex employee relations issues, providing guidance that aligns with both company policy and legal requirements.
• Assist in drafting and updating the Employee Handbook to reflect changing regulations and internal shifts in best practices.
• Learn new tools as and when introduced and share knowledge with other team members.

Requirements & Tech Stack

• Skill required: Workforce Data Admin - Employee Data Process Design
• Experience with HRMS (e.g., SAP, Workday, Oracle).
• Experience developing content for mobile platforms or working on the development of mobile applications (e.g., iOS, Android, Windows Phone).
• Experience undertaking common software quality assurance practices to validate solutions.
• Experience creating detailed software documentation.
• Experience with Authoring tools like Articulate 360, Lectora, Captivate, Flow 2, GOMO.
• Knowledge of HTML5, CSS3, JavaScript, XML.

Qualifications

• Any Graduation.
• B.E./B. Tech/B. Sc/M. Sc - in Information Technology/Computer Science/Physics/Mathematics.
• Bachelors degree in HR, Business Administration, or a related field.
• Relevant experience in an HR Service or Compliance-heavy role.

Key Skills

• Written and verbal communication.
• Critical Thinking.
• Problem Management.
• Strong English written / verbal communication skills.
• Strong problem-solving skills and ability to carry out research as necessary.
• Ability to multitask and manage several concurrent work assignments while meeting agreed deadlines.
• Good organizational prioritisation skills.
• Analytical and problem-solving skills.
• Multi-cultural awareness.
• Passion for customer service.
• Team player.
• Results and detail-oriented.
• Focus on high data accuracy.