Front Desk Associate, Houston

About the Role

The Front Desk Associate is the primary point of contact for members and guests, acting as the heart and face of WeWork's hospitality team. This role supports the Community Management team at WeWork locations, reporting on weekdays only.

Key Responsibilities

• Create a welcoming community environment by greeting members and guests warmly.
• Make members and guests feel known and cared for by learning their names, answering questions, and addressing needs or concerns.
• Support the Community Management team with front desk operations, including mail and package handling.
• Ensure the building is fully operational and make adjustments as needed.
• Take direction from the Community Associate, Community Lead, and Community Manager to support the Community Team.
• Be an expert in WeWork products and services and promote service offerings.
• Illustrate WeWork’s core values and work towards achieving its mission.

Front Desk Management

• Greet all members and guests with a warm and welcoming demeanor.
• Cover the front desk during set business hours and be an on-site point of contact at the Community Bar.
• Register and check in visiting guests in accordance with WeWork's guest policies.
• Provide orientation of spaces and relevant information to first-time visitors and guests.
• Support with issuing and collecting keys from members and guests.
• Keep the front desk clean, organized, and free of clutter.
• Notify members of food deliveries and packages.

Member Engagement

• Learn members' and guests' names and businesses to build relationships and facilitate a sense of Community.
• Track relevant member notes and information in WeWork systems.
• Answer questions knowledgeably and offer appropriate WeWork products and solutions.
• Identify opportunities to celebrate members’ successes and milestones.
• Explain WeWork policies and procedures to members and guests.
• Recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping centers, and supply stores.

Building Operations and Management

• Assist with handling mail and packages, including receiving, processing, sorting, and organizing.
• Explain WeWork policies and procedures around mail and the mailroom.
• Monitor spaces and make adjustments as needed (e.g., picking up rubbish, resetting chairs, straightening pillows).
• Help maintain building amenities by restocking (e.g., Community treat bowl, keycards, printers).
• Respond to emergencies and incidents promptly and appropriately, escalating and recording as needed.

Requirements & Tech Stack

• Proficient in basic computer skills.
• Familiarity with WeWork systems for tracking member notes and information.

Qualifications

• A people-person with a talent for meeting new people from diverse backgrounds.
• Energized by in-person interactions with outstanding interpersonal skills.
• Comfortable and confident being the face of the brand.
• A desire to help others and a sense of accomplishment from doing so.
• Ability to work well in a team and be willing to assist where needed.
• Skilled at multitasking while prioritizing the member experience.
• Strong verbal and written communication skills.
• Demonstrates and values integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
• Shows a passion and understanding of WeWork’s mission and values.
• Hospitality/retail or customer service experience is preferred but not required.
• A secondary school certificate is preferred but not required.