Email & Chat Process, Entry Level

About the Internship

Candidates and clients write to Medinex Workforce all day: a candidate asking about an interview slot, a client asking for a profile update, a recruiter confirming a joining date. Most of these conversations happen in writing, and the quality of each reply shapes how people feel about us. This internship puts you on that written support desk. You will learn how professional teams answer quickly, stay polite under pressure and keep every conversation recorded. There are no voice calls in this role.

Key Responsibilities

• Answer candidate and client emails and live chat queries with clear, accurate replies.
• Log every conversation in a CRM or ticketing tool and keep its status current.
• Meet response-time targets and follow the team's quality guidelines.
• Adapt ready templates to fit each query instead of sending generic replies.
• Pass complicated or sensitive cases to senior team members with complete notes.
• Spot the questions asked most often and suggest better standard answers.
• Maintain a daily report of queries received, answered, and pending.
• Share progress in daily check-ins and a weekly review.

Requirements & Tech Stack

• Clear written English with correct grammar and a professional tone.
• Typing speed of around 30 words per minute or more.
• The habit of reading each message fully before replying.
• Patience and politeness with upset or confused customers.
• Ability to manage time and meet daily targets.
• A laptop and stable internet connection for full-time remote work.

Nice to Have

• Experience with Zendesk, Freshdesk, Zoho Desk or similar tools.
• Comfort with Google Sheets and basic online tools.
• Any earlier support, volunteering, or internship experience.

Qualifications

• Final-year students and recent graduates from any stream, including BA, B.Com, BBA, B.Sc, and BCA.
• Freshers are welcome, and prior experience is not required.
• You must be available full-time for the internship period.

What you will gain

• Structured training in professional email and chat support.
• Regular quality feedback from experienced team members.
• Communication and customer-handling skills useful in any career.
• Internship completion certificate.
• The freedom to work from your own city anywhere in India.

Working Schedule

Full-time, Monday to Saturday or as assigned by your reporting manager, with daily check-ins and a weekly review.