Critical Environment Technician

About the Role

As a Critical Environment Technician (CET) at Microsoft, you will be responsible for maintaining the critical infrastructure that powers datacenters. This role is part of the Cloud Operations & Innovation (CO+I) team, supporting core infrastructure for services like Bing, Office 365, Xbox, OneDrive, and Microsoft Azure.

Key Responsibilities

• Critical Environment Culture
• Understand, follow, and enforce safety and security requirements, business processes, and procedures.
• Recognize and respond to unsafe working conditions, escalating immediately when observed.
• Participate in required meetings, trainings, and handoffs.
• Ensure safe working conditions are actively maintained.
• Equipment and Systems Maintenance
• Provide escorts to third-party contractors and vendors.
• Coordinate and ensure third-party work is performed safely and in accordance with procedures.
• Review and complete work orders, approving supplier field service reports or invoices.
• Perform troubleshooting of equipment and systems independently within trained disciplines.
• Document issues found during troubleshooting.
• Ensure equipment and system settings are consistent with established parameters.
• Escalate troubleshooting issues or anomalies with assistance from experienced colleagues.
• Prepare and submit required reports (e.g., turnover, preventative maintenance).
• Develop Methods of Operating Procedures (MOPs) and Standard Operating Procedures (SOPs).
• Document completed work using approved tools and templates.
• Provide coaching to support less experienced technicians.
• Coordinate activities and schedules with contractors.
• Perform inspections of equipment in a facility.
• Participate in testing and commissioning activities.
• Perform various types of maintenance and repairs with minimal supervision.
• Prioritize maintenance activities.
• Follow recommended maintenance schedules.
• Equipment and Systems Operations
• Respond to and stabilize abnormal conditions within required timeframes using Emergency Operating Procedures (EOPs).
• Participate in the creation of incident timelines, root-cause analyses, and action items.
• Identify appropriate parties to mitigate incidents.
• Assist in developing EOPs, MOPs, SOPs, and Digital Methods of Operating Procedures (DMOPs).
• Assist in providing emergency monitoring response.
• Perform tasks such as making rounds and initial equipment performance assessments.
• Operate all systems and equipment safely and professionally.
• Utilize Computerized Maintenance Management System (CMMS) to track equipment and complete work orders.
• Track hours for performed tasks.
• Add required data, document changes, and update procedures related to building management systems.
• Perform monitoring and physical inspections of critical environment-related facility equipment.
• Understand critical system alarms and engage escalation processes.
• Monitor performance of equipment (electrical, mechanical, fire/life safety) from central monitoring locations.
• Utilize telemetry, control systems, and other platforms to monitor site status.
• Advise less experienced colleagues on issues found during monitoring.

Working Conditions & Requirements

• Ability to work 12-hour shifts, including evenings, nights, weekends, and holidays.
• Potential for business travel up to 25%.
• Physical Requirements: Occasional climbing of ladders, frequent climbing of stairs/ramps, prolonged standing, occasional lifting of 50lbs, occasional push/pull of 50-75 lbs with assistive device, normal visual acuity, normal color vision.
• Working for extended periods under elevated levels of ambient noise, heat, and light.
• Requires ability to meet Microsoft, customer, and/or government security screening requirements, including Microsoft Cloud Background Check.
• Not eligible for visa sponsorship; must have authorization to work in the U.S. that does not require employer sponsorship now or in the future.

Qualifications

• Required/Minimum Qualifications:
• High School Diploma, GED, or equivalent.
• Preferred Qualifications:
• Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education.
• OR High School Diploma, GED, or equivalent AND 1+ year(s) technical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical).
• OR equivalent experience.