SMB Account Executive, Business

About the Role

Responsible for the sale of integrated communication structure to small-to-medium business customers. Develops relationships with individual businesses and the community and positions the Comcast brand as key components of the sales strategy.

Key Responsibilities

• Assists with the creation and delivery of face-to-face sales presentations demonstrating knowledge of the latest Comcast products and services.
• Promotes the sale of bundled products to ensure the optimal solution for the customer.
• Sells with the goal of exceeding departmental, financial, and unit targets.
• Stays abreast of the competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.
• Generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals, and partner relationships.
• Focuses on goal achievement and is results-driven.
• Assists with developing sales territory, including cultivation of local business partnerships and organizational affiliations.
• Retains customer base by delivering on the Comcast Credo and ensuring a superior customer experience.
• Maintains and builds customer relationships to drive customer retention.
• Works with internal teams to ensure operational efficiencies and service levels meet and exceed customer expectations.
• Prepares sales and activity reports as required.
• Participates in out-of-the-office meetings with customers on a regular basis.
• Demonstrates excellent verbal and written skills and skill in presenting, persuading, and negotiating.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.

Employee Expectations

• Understand Comcast Operating Principles and use them as guidelines.
• Own the customer experience, putting customers first and providing seamless digital options.
• Be an enthusiastic learner, user, and advocate of Comcast technology, products, and services.
• Win as a team, working together and being open to new ideas.
• Actively participate in the Net Promoter System.
• Drive results and growth.
• Support a culture of inclusion.
• Do what's right for colleagues, customers, investors, and communities.

Requirements & Tech Stack

• Customer-Focused
• Workplace Organization
• Persuasion
• Adaptability
• Technical Knowledge
• Critical Thinking Problem Solving
• Communication
• Resilience
• Professional Integrity

Qualifications

• Bachelor's Degree
• Comcast may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Compensation

• Base Pay: $61,500.00
• Total Target Compensation (Base Pay plus Targeted Commission): $91,500.00
• Sales compensation programs offer the potential for significant upside above targeted earnings.
• Most sales positions are eligible for a Commission.
• Comcast provides a range of Benefits.