Technical Sales and Field Service Engineer

About the Role

Seeking a driven and motivated engineer to join our sales team, focusing on growing business with existing customers and developing new business. This position will involve applications engineering, sales support, and field service work. Sales Engineers should be comfortable working in a result-driven, fast-paced environment. The position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products, go-to-market strategies, application engineering processes, business development, and sales strategies. This position will require some travel for training.

Key Responsibilities

• Provide integrated application engineering and design support for a wide range of ventilation applications.
• Work directly with Engineers, Contractors, End Users, and Food Service Dealers.
• Daily tasks include inside sales support, application engineering, and outside sales.
• Responsibilities may include presentations, quotes, submittals, technical product support, job site visits, and hands-on troubleshooting.
• Educate and promote CaptiveAire products through conference calls, meetings, presentations, and product demos.
• Research and develop new business opportunities with new and existing users.
• Provide top-notch customer service and willingness to go above and beyond.
• Maintain quick turnaround times.
• Continuously evaluate and improve processes and the customer experience.
• Conduct outside sales meetings and calls to build relationships with existing and new customers.
• Manage project schedules/plans to ensure equipment is on-site when needed.
• Provide service and technical support for existing equipment.
• Support end users with tasks such as contractor wiring assistance and remote troubleshooting.
• Spend two to three full days per week in the office working on bids, one to two days on job sites, and one day dedicated to territory development.
• Territory development may include giving presentations to the engineering community, visiting new customers, or expanding contacts with existing accounts.

Requirements & Tech Stack

• 0-5 years experience.
• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum preferred.
• Excellent computer, organizational, and communication/presentation skills.
• Problem solving with a passion for continuous learning.
• Strong desire to interface with the customer.
• Embrace new technologies and business savvy.
• Passion for work with an aggressive nature to succeed.
• Willing to travel for various training opportunities.
• If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment.
• MUST BE A “GO GETTER”!

Qualifications

• The role involves applications engineering, sales support, and field service work.
• The position requires comfort in a result-driven, fast-paced environment.
• Extensive formalized training is provided, including work under a mentor.
• The role focuses on providing kitchen ventilation solutions, commercial ventilation solutions, and heating/air conditioning solutions.
• The position offers opportunities to work directly with end users and contribute to business goals.
• The role balances working on designs in the office with face-to-face customer interaction.
• The role includes managing the design phase, procurement process, and ensuring equipment performs as designed post-installation.
• Emphasis on growth aspect of the role and molding/shaping business for success.
• Focus on adding value to the market.

Benefits and salary information are not detailed in the provided text.