Owner

About the Role

The Owner role is a full-time, on-site position based in Ahmedabad, responsible for overseeing overall business operations and strategic direction.

Key Responsibilities

• Managing client relationships.
• Supervising fulfillment and customer service processes.
• Ensuring adherence to quality, efficiency, and regulatory standards.
• Monitoring financial performance.
• Optimizing workflows.
• Guiding decisions related to technology, staffing, and vendor partnerships.
• Setting performance goals.
• Leading and mentoring teams.
• Driving continuous improvement initiatives.
• Collaborating with stakeholders to expand services.
• Strengthening market presence.
• Upholding a culture of accountability and ethical business practices.

Qualifications

• Demonstrated experience in business ownership, general management, or senior leadership in fulfillment, direct marketing, or related service industries.
• Strong skills in operations management, process optimization, and quality assurance within high-volume, deadline-driven environments.
• Proficiency in financial management, budgeting, and performance analysis, with the ability to make data-informed decisions.
• Excellent leadership, team-building, and people management capabilities, including mentoring, delegation, and conflict resolution.
• Effective communication and stakeholder management skills, with the ability to develop and maintain client and vendor relationships.
• Comfort with technology and data systems used in fulfillment, mailing, and customer service operations.
• Experience with mailing and postal regulations is an advantage.
• Bachelor’s degree in Business Administration, Management, or a related field.
• Advanced degree or relevant professional certifications are preferred.
• Proven ability to work on-site, take accountability for outcomes, and maintain high ethical and compliance standards.