Customer Service Representative BPO
Tata Consultancy Services
Bengaluru, Karnataka, IndiaFresher2m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers
- Must know
- Customer serviceCRMCybersecurityHelp deskExcelMicrosoft Office
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Customer service68%CRM16%Help desk10%Cybersecurity1%of 140 similar fresher jobs posted in India this week
- Listed
- 9 Nov 2026 · still open
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About the Role
- Role: Customer Service Representative
- Company: Tata Consultancy Services
- Location: Bangalore, Whitefield (Client premise)
- Work Timings: Any 9-hour shift between 8 AM - 8 PM; 1 rotational off
- Transportation: Not provided
Key Responsibilities
- Handle inbound customer calls and manage service emails per defined SLAs.
- Accurately authenticate customers and record interactions in CRM.
- Resolve queries on accounts, cards, payments, and digital banking; escalate as per SOP.
- Meet targets for AHT, First Contact Resolution, NPS, Accuracy, and Compliance.
- Follow schedule adherence and real-time instructions from RTA/WFM.
- Tag and update case dispositions; maintain email templates and tone guidelines.
- Adhere to information security, data privacy, and KYC guidelines.
- Participate in training, nesting, and periodic re-certifications.
Requirements & Tech Stack
- English & Hindi language fluency.
- Basic BFSI concepts: account types, card lifecycle, dispute/chargeback basics.
- Customer verification/KYC steps; awareness of compliance dos & don'ts.
- Standard call/email handling SOPs; complaint & escalation handling.
- ACD/EPBX and softphone usage; ticketing/CRM systems.
- MS Office (Outlook, Excel basics), email etiquette tools/templates.
- Typing speed 35+ wpm; accuracy in data entry.
Qualifications & Competencies
- Clear communication (English/Hindi); vernacular advantage.
- Empathy, patience, problem-solving.
- Attention to detail and process discipline.
- Resilience under volume spikes; teamwork.