Customer Service Technical Support Rep
Carrier Enterprise
Orlando, FL0–6 yrs2h agovia LinkedIn
Posted 15 Nov 2026, 05:41 ET · Verified open on LinkedIn 15 Nov, 07:19 ET
This job at a glance
- Who can apply
- New grads and up to 6 years · Diploma
- Must know
- TroubleshootingSalesforce
- Nice to have
- CRMHelp desk
- Work
- On-site in Orlando
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting12%CRM10%Help desk4%Salesforce1%of 144 similar entry-level jobs posted in the US this week
- Listed
- Nov 15, 2026 · still open
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About the Role
Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies. This role is a customer-focused HVAC Technical Support Rep that provides comprehensive remote, computer-based assistance to customers and field technicians.
Key Responsibilities
- Provide comprehensive technical support and troubleshooting for HVAC products via phone, email, chat, and online systems.
- Manage support tickets, warranty claims, and customer interactions using computer-based systems, ensuring data integrity.
- Provide clear, accurate warranty guidance, including coverage information, claim procedures, and product support.
- Resolve customer escalations in a courteous and efficient manner, maintaining proactive communication via CRM/Salesforce and other tools.
- Collaborate with team members to identify common issues, improve support documentation, and enhance overall processes and customer experience.
- Participate in remote training sessions and stay current on product changes, system updates, and emerging technologies.
- Embrace and support automation tools such as AI and RPA.
Requirements & Tech Stack
- Associate degree in HVAC, Heating and Cooling, or related technical field; OR high school diploma/GED with 4 years of experience in HVAC technical support or field service roles with demonstrated knowledge of HVAC systems, components, and troubleshooting procedures.
- Proficiency with computer-based support systems and troubleshooting via digital channels.
- Strong verbal and written communication skills.
- Ability to work independently in a remote environment with excellent time management and organizational skills.
- Professional demeanor with the ability to remain calm and courteous.
- Proficiency with email, chat, phone, and online communication tools.
Preferred Qualifications
- 5 years of HVAC field experience (service or installation) with EPA 608, NATE, or equivalent certification.
- Experience supporting customers in a technical support or help desk role.
- Demonstrated ability to read schematics and perform HVAC diagnostics remotely.
- Comfort using support ticketing systems and CRM tools.