FT Customer Service Rep
National Fitness Partners
Philadelphia, PA0–3 yrs5h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 3 years · Diploma
- Must know
- Customer service
- Work
- On-site in Philadelphia
- Pay
- Not stated by the employer.
- Listed
- Oct 30, 2026 · still open
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About the Role
At National Fitness Partners, we transform lives through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.
Key Responsibilities
- Provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional Judgement Free member experience.
- Answer phones in a friendly manner using information script.
- Greet members, sign up and tour new members, and log amenities.
- Respond to member questions and concerns in a timely and professional manner.
- Process beverage or merchandise purchases through the point of sale system.
- Promote fitness instruction classes (PE@PF) to active and new members.
- Maintain a clean, sanitized, and safe club environment.
Requirements & Tech Stack
- Customer service experience
- Basic computer proficiency
- Must be 18 years of age or older
- High school diploma/GED equivalent preferred
- Full-time position
- Work schedule: Mondays, Tuesdays, Wednesdays, and Thursdays from 7:15 am to 3:15 pm
- Starting pay: $13 per hour, with increases at 180 days, 1 year, and every 6 months thereafter based on anniversary date.
- Shift-differential pay for select shifts.
Physical Demands
- Frequent lifting, carrying, pushing, and pulling.
- Must be able to lift up to 75 lbs.
- Will encounter cleaning chemicals during shift.
- Frequent climbing, balancing, kneeling, and crouching during shift.
- Continual reaching with hands/fingers/arms during shift.