Trust & Safety Associate

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

About the Role

Accenture's Trust and Safety (Content Moderation and Responsible AI) offering helps keep the internet safe and enables platform companies to accelerate, scale, and improve their businesses. This role is an important line of defense in improving online content quality and safety, while gaining hands-on job experience. You will systematically test, evaluate, and challenge AI Systems and Platforms to improve the integrity, quality, and safety of content, including generative AI. You will deliver value to clients while making a larger impact on society.

Key Responsibilities

• Analyze and review user profiles, audio, videos, and text-based content.
• Investigate, escalate, and/or resolve issues reported by users or flagged by the system.
• Review, classify, and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Stay up-to-date with industry trends, identified generative AI shortcomings, and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze model responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers according to client definitions and guidance.
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on model responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Requirements & Tech Stack

• User-Generated Content Moderation
• Content Moderation

Qualifications

• Any Graduation
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication, and [language skills not specified].
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.

Note: Due to the nature of the role, you may be exposed to objectionable or disturbing content, flashing lights, or contrasting light and dark patterns. Active participation in Accenture’s well-being support program is required.