Order To Cash Operations Associate-Voice

About the Role

The Associate Order to Cash is responsible for independently executing assigned O2C processes including Billing, Accounts Receivable, Cash Applications, and Reconciliations. The role requires strong process knowledge, adherence to controls, timely delivery against SLAs, and effective coordination with internal stakeholders.

Key Responsibilities

• Execute end-to-end O2C transactions in line with documented SOPs and client requirements.
• Demonstrate good understanding of interdependencies between Billing, AR, Cash Application, and Reconciliations.
• Handle routine issues independently and escalate complex exceptions appropriately.

Billing

• Create and process accurate customer invoices as per contract terms, SLAs, and pricing structures.
• Perform billing validations to ensure correctness of quantities, rates, taxes, and customer details.
• Identify, analyze, and resolve billing discrepancies in coordination with upstream teams.

Accounts Receivable (AR)

• Maintain customer accounts and perform AR postings including invoices, adjustments, credit/debit notes.
• Monitor aging reports, open items, and account balances.
• Support initiatives to improve cash flow and AR hygiene by resolving aged items.

Cash Applications

• Apply customer payments accurately using remittance advice and bank statements.
• Process payments received through lockbox, wire transfer, ACH, and electronic platforms.
• Analyze and resolve unapplied, unidentified, short, and overpayments within agreed timelines.

Reconciliations

• Perform bank, cash, and AR reconciliations with minimal supervision.
• Investigate variances and ensure timely clearance of reconciling items.
• Support month-end close activities and balance validations.

Requirements & Tech Stack

• Order to Cash (O2C) processes
• Billing & Invoicing
• Accounts Receivable (AR)
• Cash Applications
• Reconciliations
• Experience with SAP ERP systems
• Proficient in MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, aging analysis)

Qualifications

• Bachelor's degree with Finance specialization or Any Graduation
• Strong attention to detail and analytical skills
• Ability to work independently with limited supervision
• Effective communication with internal teams and clients
• Time management and SLA-driven mindset
• Willingness to support 24/7 rotational shift operations as required
• Work from office