Data Center Critical Environment Program Manager

About the Role

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Key Responsibilities

• Data Center Operations / Service Delivery

• Establish strong working relationships with customers.

• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in a datacenter.

• Manage, plan, control, and organize planned preventative and corrective electrical and/or mechanical equipment.

• Utilize CMMS and monitor the performance of electrical plant and machinery.

• Ensure work is undertaken to prevent failure/loss of plant and equipment.

• Produce work orders and allocate work daily to Technicians.

• Monitor progress and inspect completed work to ensure required standards are achieved.

• Ensure that electrical, mechanical, and/or fire/life safety equipment within the datacenter is operating at peak efficiency.

• Ensure compliance with infrastructure operations standardization.

• Act as an escalation point for all facilities-related issues within the datacenter, escalating to the Data Operations Manager as needed.

• Assist technicians in times of emergencies, job training, and provide input/recommendations on electrical/mechanical design parameters.

• Manage small-to-medium projects from conception to completion.

• Ensure routine reporting for critical infrastructure, inclusive of operational and maintenance KPIs, objectives, organizational policies, procedures, and standards.

• Drive cost/energy efficiency projects.

• Identify single points-of-failure at regional datacenter locations.

• Coordinate, plan, schedule, and supervise CE audits and compliance verifications.

• Drive identification and remediation of vulnerabilities (such as single points-of-failure).

• Provide recommendations on new data center equipment designs, technologies, and construction methods.

• Data Center Work Environment

• Share best practices, assist others in learning roles, processes, and procedures; and mentor others.

• Promote a culture of safety, security, and compliance in all aspects of datacenter activities.

• Realize the impact of change on others.

• Learn, live, and coach the One Microsoft culture and values.

• Embody culture and values.

• Remove barriers to agility to enable the team to shift priorities quickly without losing productivity.

Requirements & Tech Stack

• High School Diploma or equivalent AND 2+ years experience delivering server and network deployment projects in large-scale environments.

• OR 3+ years' experience supporting IT equipment or related technology.

• Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements. This includes passing the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Qualifications

• Preferred Qualifications:
• 3+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
• Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering or related field.
• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.
• 6 months + of experience working with the operation of building cooling, electrical, mechanical, and life safety systems.
• 6 months + of experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS).
• 3+ years of experience with project management or relevant certification/training in project management.
• Associate’s or Bachelor’s degree in an applicable engineering field or mechanical or electrical trades.
• 3+ years experience working on large scale projects.