Data Center Program Manager

About the Role

As a Microsoft Data Center Program Manager (DCPM), you will perform troubleshooting for service incidents, manage assigned projects to meet service delivery objectives, and escalate to appropriate stakeholders to remove obstacles. You will also follow safety policies and procedures and participate in root cause analysis (RCA) of incidents. This role will allow you to build a solid understanding of data center procedures, engage in collaboration across various teams, and provide mentorship across data centers by sharing best practices.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM, you will play a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Key Responsibilities

• Demonstrate conscientiousness on cost, adhere to budget requirements, keep costs reasonable, and contribute to staying within budget.
• Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns.
• Perform troubleshooting for service incidents and escalates, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business.
• Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly.
• Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.
• Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.
• Suggest ways for reducing the risk of performing maintenance; work with others to accommodate scheduling needs.
• In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to the appropriate owner.
• Embody our culture and values.

Requirements & Tech Stack

• High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments.
• OR equivalent experience.

Qualifications

• 2+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
• Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field.
• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.

Background Check Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.