Logistics Technician

Key Responsibilities

• Customer Service

• Maintain a strong focus to understand the impact of work when completing tickets and assigned Inventory and Asset Management (IAM) tasks.

• Ensure IAM tasks are completed accurately, meet company and industry standards, and adhere to policies.

• Become familiar with guidelines from Microsoft's contractual agreements with suppliers.

• Maintain a strong customer focus.

• Recognize potential stakeholder impact of external and internal events and issues, communicate potential impact, and plan accordingly.

• Data Bearing Device (DBD) Destruction

• Perform destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies.

• Ensure DBD serial numbers match with the database.

• Support decommissioning servers, maintaining compliance and meeting SLAs.

• Fleet Management

• Perform weekly vehicle inspections.

• Inbound and Outbound Logistics

• Perform data entry to document inbound and outbound packages.

• Execute incoming/outgoing deliveries as instructed (e.g., purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities).

• Ensure accurate documentation of incoming and outgoing deliveries.

• Apply appropriate customs documentation and standards for outbound packages.

• IT Inventory Management

• Develop working knowledge of stock control and inventory management practices and procedures.

• Perform cycle audits and data corrections to ensure all inventory controls are met.

• Help report and reconcile inventory discrepancies.

• Ensure detailed physical inventory tracking and staging.

• Identify opportunities to improve inventory and address space constraints.

• Perform material movement, including shipping/receiving and inventory management per standard process.

• Operational Excellence

• Follow existing procedures to run processes and ensure execution with consistency, accuracy, and timeliness.

• Complete required security and data management training while complying with security and data management procedures/policies.

• Participate in training for relevant site-specific procedures and tools (e.g., forklift, pallet jacks, technician on-hand processes, inventory maintenance software, RMA portals, Rack Movement).

• Procurement

• Notify management about ordering stock shortages.

• Escalate issues to management.

• Safety Practices

• Comply with security and data management policies.

• Escalate security or safety incidents.

• Coordinate with security escorts for third-party vendors.

• Engage in Task Hazard Analysis (THA) consistently for every task and ensure sign-off for related risks.

• Conduct rack movement activities, supporting training on devices and tools and upholding safety standards.

• Follow established protocols for dealing with unsafe materials out of containment, leveraging the safety alert system, escalating to management, and properly disposing of them.

• Tactical Shift Management

• Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations.

• Seek guidance from management before proceeding with the next step of a process.

• Begin monitoring inbound and outbound schedules, escalating deviations from scheduling, with guidance.

• Travel and Work Hours

• May travel up to 25%, typically domestically to and from multiple locations during the workday.

• Work 12-hour shifts, including shift assignments during non-standard business hours (evenings, nights, weekends, and/or holidays).

• Warranty Process Management

• Engage suppliers to initiate warranty claims when automation is not available and process orders.

• Process failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) and non-RMA devices.

• Perform manual return processes for non-RMA failed parts.

• Perform manual ordering processes of Original Equipment Manufacturer (OEM) parts.

• Follow all SLAs related to RMA and non-RMA warranty processes.

Requirements & Tech Stack

• Inventory Management
• Retail
• Warehouse Management
• Data Bearing Device (DBD) Destruction
• Service Level Agreements (SLAs)
• Purchase Order (PO) Receiving
• Rack Movement Supervisor (RMS)
• IT Inventory Management
• Cycle Audits
• Forklift
• Pallet Jacks
• RMA Portals
• Rack Movement
• Task Hazard Analysis (THA)
• Return Merchandise Authorization (RMA)
• Original Equipment Manufacturer (OEM)

Qualifications

• High School Diploma AND 6 months of experience or an internship in inventory management, retail, warehouse management, or a related field.
• OR equivalent experience.

Other Requirements

• Ability to meet Microsoft, customer, and/or government security screening requirements.
• Microsoft Cloud Background Check: Required upon hire/transfer and every two years thereafter.
• Citizenship verification: Required due to citizenship-based legal restrictions supporting United States federal, state, and/or local government agency customers.
• Authorization to work in the United States that does not now or in the future require employer sponsorship.

Preferred Qualifications

• 2+ years of experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics.
• Experience operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation.
• OR equivalent experience.