Technical Support Engineer, UEX
Microsoft
This job at a glance
- Who can apply
- 1 year+ of experience · Bachelor's degree
- Must know
- CSSCustomer serviceTroubleshootingNetworking
- Nice to have
- AzureWindows
- Work
- On-site in Irving
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting88%Customer service49%Networking49%CSS2%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 11, 2026 · still open
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About the Role
MCAPS-Core accelerates customer outcomes and business growth. Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues.
Key Responsibilities
- Own, investigate and solve customer technical issues.
- Collaborate within and across teams, leveraging troubleshooting tools and practices.
- Lead or participate in building communities with peer delivery roles and share knowledge.
- Develop specific technical and professional proficiency through training and readiness.
- Identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
Requirements & Tech Stack
- Technical Support
- Technical Consulting
- Information Technology
- Troubleshooting Tools
- WMI
- PowerShell
- DCOM
- Scripting/Application Creation
- RDS
- Citrix
- Profile Management Solutions (e.g., FsLogix)
- Print Management
- Azure Virtual Desktop
- Windows 365
- CloudPC
Qualifications
- Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) of technical support, technical consulting experience, or information technology experience OR equivalent experience.
Preferred Qualifications:
- Bachelor's Degree in Computer Science, Information Technology, or related field AND 5+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience.
- Experience in one or more of the following areas is desirable: RDS and or Citrix experience, FsLogix, creating of scripts or applications, Print management experience, Azure Virtual Desktop/Windows 365/CloudPC, knowledge on WMI, PowerShell, DCOM.
- Microsoft Technology Certifications
- Industry IT-Based Certifications (e.g., Comp-TIA, CCNA, ISC2)
Other Requirements
- Ability to work flexible shift hours, including evenings and weekends, as required.
- This position requires verification of U.S. citizenship due to citizenship-based legal restrictions.
- Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.