Application Support Engineer

About the Role

As an Application Support Engineer, your role involves acting as a software detective to identify and solve issues within multiple components of critical business systems. You will actively monitor and investigate issues across various components of essential business systems, taking a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. This position demands continuous engagement with system performance and collaboration with different teams to maintain system reliability and efficiency.

Key Responsibilities

• Perform independently and become an SME.
• Actively participate/contribute in team discussions.
• Contribute in providing solutions to work-related problems.
• Collaborate with cross-functional teams to ensure timely resolution of system issues and minimize downtime.
• Document and communicate findings and solutions clearly to support knowledge sharing within the team.
• Assist in the development and implementation of process improvements to enhance system stability and performance.

Requirements & Tech Stack

• Must To Have Skills: Proficiency in O9 Data Integration.
• Strong analytical skills to diagnose and troubleshoot complex software issues effectively.
• Experience with monitoring and maintaining enterprise-level business applications.
• Ability to work with multiple system components and understand their interdependencies.
• Excellent communication skills to interact with technical teams and stakeholders.

Qualifications

• Minimum 2 years of experience in O9 Data Integration.
• 15 years full time education.