Grocery Associate

Key Responsibilities

• Assists the department manager in reaching sales and profit goals.
• Replenishes product throughout the store.
• Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions.
• Provides fresh and appealing products, courteous, knowledgeable, and prompt service.
• Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team.

SERVICE (70%)

• Creates an environment that enables customers to feel welcome, important, and appreciated to help build and retain customer confidence and loyalty.
• Ensures the department is merchandised per plan.
• Delivers daily conditions that meet company expectations for:
• At shelf product availability
• Freshness
• Product rotation
• Inventory levels
• Stocking (including maintaining POG integrity and shelf price tags/signage)
• Ordering
• Cooler/freezer conditioning
• Offers customers assistance in finding or suggesting product.

LEADERSHIP (10%)

• Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job-specific information.
• Adheres to all local, state, and federal laws, and company guidelines.

FINANCIAL (10%)

• Maintains an awareness of inventory/stocking conditions and reports any discrepancies.
• Reviews/inspects products for quality and freshness and takes appropriate action.
• Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperature logs per policy.

COMPLIANCE/SAFETY (10%)

• Ensures company standards for safety, proper food handling practices, sanitation, and productivity are maintained.
• Adheres to all regulatory compliance requirements pertaining to food safety, USDA, and Country of Origin Labeling (COOL), and Department of Agriculture (DOA).
• Executes all product recalls and withdrawals in a timely manner, ensuring all items are secured and removed from customer access.
• Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management.
• Notifies management of customer or employee accidents.
• Reports all safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Ensures adherence to wage and hour policies and regulations.
• Cultivates a culture of safety within the store.
• Ensures self and all associates are working safely and have received necessary safety training.
• Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment (PPE) is available and utilized by all associates executing tasks within the department, as required.
• Ensures equipment is in good repair; reports and assists with remediation (e.g., lock out/tag out of equipment) of safety hazards within the department.

Qualifications

• Must be 18 years of age.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.
• Strong customer service skills.
• Exceptional interpersonal, motivational, and communication skills.
• Required Language(s): English
• Preferred Language(s): Spanish

Requirements & Tech Stack

• Physical Demands:
• Regularly required to stand or walk on various types of flooring.
• Utilize manual dexterity, talk, see, hear, smell, and perform repetitive movements with both hands and/or both feet.
• Frequently required to reach at waist level or overhead, carry, push, or lift various loads up to required weights.
• Occasionally required to sit, balance, stoop, kneel, crouch, and climb up to 30 ft.
• Pulling Requirement: 250 lbs.
• Lifting Requirement: 50 lbs.
• Working Conditions: May be exposed to indoor, outdoor, cold, freezing, heated, and wet/humid working conditions.
• Safety Risk Factors:
• Frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects.
• Occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions, and other toxins.
• Required Equipment:
• cleaning supplies and equipment
• general office equipment
• register
• pricing gun
• scales
• scanner
• various material handling equipment (e.g., racks, carts, pallet jacks, shopping carts)
• Preferred Equipment:
• baler/compactor
• box cutter
• Personal Protective Equipment:
• Goggles
• Gloves
• Back Brace
• Shift(s): Varied shifts.
• Travel Percent & Overnight Travel Percent: Occasional.