Analyst

About the Role

We're looking for Analysts.

Key Responsibilities

• Execute process tasks across all areas/regions effectively and efficiently.
• Develop working knowledge of Power BI, Power Apps, Power Automate, Microsoft Copilot, AI-enabled tools, SQL concepts, and advanced Excel to support reporting, data validation, dashboard review, workflow automation, analytics, and process improvement activities.
• Share knowledge and best practices with team members on digital tools, reporting capabilities, and automation solutions.
• Participate actively in team meetings and contribute innovative ideas for continuous improvement.
• Deliver ad hoc process activities as assigned, ensuring quality and timeliness.
• Manage process deadlines effectively to prevent client escalations by consistently delivering high-quality work on time.
• Collaborate effectively with diverse teams and stakeholders across regions.
• Understand the importance of delivering high-quality service to clients.
• Communicate clearly, professionally, and confidently with clients and stakeholders across geographies.
• Engage with stakeholders to understand reporting, automation, and process improvement requirements, and assist in translating them into practical dashboards, reports, workflow automations, or digital solutions under guidance.
• Support communication of dashboard insights, automation outputs, and technical concepts in a clear, business-friendly manner for clients and stakeholders.

Requirements & Tech Stack

• Excellent written and oral communication skills.
• Highly responsive, task-driven, accountable, and curious.
• Strong analytical thinking and decision-making abilities.
• Ability to perform a self-review of results before submission to project managers.
• Digital mindset with the ability to learn and apply relevant tools to improve efficiency, reporting quality, and process outcomes.
• Interest in continuous learning and applying technology-enabled approaches to simplify activities, strengthen quality, and support continuous improvement.
• Strong team player with the ability to foster teamwork among others.
• Upholds the highest standard of ethics, integrity, and values.
• Highly motivated with the capability to perform on multiple projects.
• Effective planning and organization skills to manage own workload.
• Working knowledge of Microsoft 365 and related digital tools, including advanced Excel, SharePoint, Microsoft Teams, Power Platform, Power BI, Microsoft Copilot, and AI-powered productivity tools, to support collaboration, data checks, reporting, dashboard review, workflow automation, and business insight generation.
• Exposure to handling international customers or client interactions.

Qualifications

• MBA or a postgraduate degree in Engineering, Technology, Data/Business Analytics, Computer Science, Information Technology, Commerce, or a related discipline.
• Relevant certifications or learning credentials in Power BI, Power Platform, AI Fundamentals, Data Analytics, or Microsoft 365 will be an added advantage.
• Hands-on exposure or project experience in reporting, dashboarding, automation, analytics, process improvement, or AI-enabled productivity tools will be preferred.
• Experience supporting process improvement or digital transformation initiatives will be an added advantage.
• Familiarity with audit processes and risk management is advantageous.