CTL-Quick Commerce Last Mile, GSF Prime Now

About the Role

Amazon is seeking a Channel Team Lead for their Delivery Center. This role involves managing I H S operations at DCs & EDSP, supporting the DC manager in performance management, and driving the operational plan to achieve defined goals.

Key Responsibilities

• Field Visits: Visit targeted number of stores on a daily/weekly/monthly basis.
• Training: Deliver training & coaching on Amazon processes, products, operating model, and SOPs.
• Enable the network with new product launches and partner with operations and other teams.
• Reporting: Maintain and publish routine reports on store performance and business with Amazon. Publish recommendations and action plans based on data. Report overall Network Health in the assigned territory.
• Team Management: Build and manage a multi-layer team, and manage performance through on-the-job coaching and mentoring. Drive a team of associates to manage their targets.
• Set proper expectations, provide clear status communications, and manage relationships with acquired/assigned stores for mutual growth.
• Work with stores/channel partners to improve operational aspects of their business for a great delivery experience and consistently enhance efficiency.
• Enhance engagement with accounts to improve business and increase retention.
• Drive stores against goals (Volume, FTR, and other key metrics).
• Handle day-to-day operational escalations and be available round the clock to manage issues.
• Manage internal/external stakeholders.
• Support station operations and/or customer deliveries.
• Lead an operation for +20k packages, managing On-The-Road execution with Delivery Service Partners and Drivers, and develop strategies to streamline these operations.
• Lead a team of UTR & OTR TLs and +30 Associates, solving complex problems and making key decisions and escalations on behalf of the team.
• Foster a Culture of Safety.
• Responsible for protecting service levels, monitoring, and improving drivers' and associates' performance.
• Assemble the right team, assign the tracking strategy, and control the operation to ensure timely and successful Last Mile delivery.

Requirements & Tech Stack

• Leadership capabilities and people management skills.
• Good communication skills. Ability to communicate and explain to individuals & the team what needs to be achieved for the Delivery Center / Amazon to achieve its objectives.
• Listening skills: Gain input and commitment from all involved in delivering their specific part.
• Strong Bias for great customer service: Engage the team in developing their understanding of Customer Experience and knowledge of customer needs/expectations.
• High Ownership: Follow through to ensure the delivery of changes/solutions/services that fulfill customer needs.
• Analytical Skills: Effectively analyze and interpret information, identifying & validating key facts, including reviewing alternatives to determine advantages and associated risks.
• Advanced Excel.

Qualifications

• Bachelor Degree / MBA.
• Operations/People Handling skills.
• Experience managing inventory in warehousing, retail or distribution setting is preferred.