SD L1
Unisys
Hyderabad, Telangana, IndiaFresher48m agovia LinkedIn
About the Role
- With guidance, performs routine support duties.
Key Responsibilities
- Assisting with first line user support by guiding users through the necessary steps to restore functionality.
- Troubleshooting hardware, software and connectivity issues using remote access tools.
- Escalating complex issues to 2nd and 3rd level resolver teams.
- Coordinating and fulfilling end-user service requests including installation of software and user administrative related requests.
- Ensures tickets are managed to closure and keeps users / clients updated on status and progress.
- Learns and complies with the Service Desk, desktop, peripheral and related connectivity and security policies and procedures.
- Contributes to continuous improvement of the Service Desk knowledge base.
- Delivers results in support of the organization's SLAs.
- Assists with special projects as assigned.
Qualifications
- High School diploma or GED required.
- Generally, less than 1 years’ experience in area of responsibility.