Customer Support Associate

About the Role

The Customer Support Associate – International Voice is a full-time, on-site role based in Vishakhapatnam. This role involves handling inbound and outbound calls from international customers to provide issue resolution and accurate information.

Key Responsibilities

• Handle inbound and outbound calls from international customers.
• Respond to queries and provide accurate information.
• Resolve customer issues in a timely manner.
• Document customer interactions.
• Escalate complex problems to appropriate teams.
• Follow established procedures and service level agreements.
• Maintain a professional tone.
• Build positive customer relationships.
• Contribute to continuous improvement of support processes.
• Support basic sales and retention activities.
• Participate in training sessions.
• Collaborate with team members and supervisors to meet performance targets.

Requirements & Tech Stack

• Customer-facing skills: Customer Support, Customer Service, and Customer Experience.
• Ability to engage in ethical sales conversations and support service-based upselling or cross-selling.
• Experience participating in or delivering training related to processes, tools, or customer interaction standards.
• Excellent verbal communication skills in English, with clear accent and active listening abilities.
• Comfortable working in an international voice process, including handling different time zones and cultural contexts.
• Basic computer proficiency.
• Familiarity with CRM or ticketing systems.
• Strong problem-solving skills.
• Attention to detail.
• Ability to follow structured workflows.
• Ability to work on-site in Vishakhapatnam.
• Ability to collaborate effectively in a team-based environment.
• Previous experience in a call center or international voice support role is preferred but not mandatory.
• Minimum educational qualification: completed secondary education.
• A diploma or degree in any field is an advantage.