Customer Support Executive

Job Title: Customer Support Executive

Company: veyonta Track

About the Role

We are looking for a responsible and customer-focused Customer Support Executive to handle customer queries, provide technical assistance, resolve complaints, and ensure customer satisfaction. The ideal candidate should have good communication skills, a positive attitude, and a willingness to learn.

Key Responsibilities

• Handle incoming customer calls, emails, and WhatsApp queries professionally.
• Assist customers with GPS tracking devices, software, and vehicle tracking systems.
• Resolve customer complaints and provide appropriate solutions within the required time.
• Guide customers regarding product features, installation, and basic troubleshooting.
• Coordinate with technical and operations teams to resolve customer issues.
• Maintain customer records, feedback, complaints, and support details.
• Follow up with customers to ensure their issues have been resolved.
• Provide regular updates to customers regarding their queries and service requests.
• Maintain a professional relationship with existing customers.
• Ensure a high level of customer satisfaction and service quality.

Requirements & Tech Stack

• Good verbal and written communication skills.
• Basic computer knowledge (MS Excel, Word, Email).
• Good listening and problem-solving abilities.
• Customer-handling and interpersonal skills.
• Ability to manage multiple customer queries.
• Positive attitude and willingness to learn.
• Basic technical knowledge is an added advantage.

Qualifications

• Graduate in any stream.
• Candidates with a technical or computer-related background will be preferred.

Work Schedule

• Monday to Saturday.