Associate Degree Apprenticeship Program

About the Role

Zurich North America is seeking candidates for its 2027 Apprentice Program, launching in January 2027. This program offers participants the opportunity to earn their first higher education degree while gaining experience to start a career in commercial insurance. Apprentices will support the F&I Claims Shared Services Team.

The two-year program combines virtual coursework at Harper Community College with work rotations at Zurich North America's Schaumburg, IL or remote office.

Key Responsibilities

• Engage with internal business partners and external customers via various communication channels, including phone calls.
• Process billing for Enterprise Rental Car (ERAC) reservations using the ARMS system.
• Prepare and send cancellation letters for Guaranteed Asset Protection (GAP) coverage.
• Sort and route incoming GAP mail to appropriate claims teams, updating files as required.
• Monitor and manage the Vehicle Service Contract (VSC) Outstanding Report by voiding and reissuing expired credit card entries and supporting other payment-related tasks.
• Assist with various administrative duties.

Earn & Learn

Apprentices who successfully complete this two-year program will:

• Work in a paid, benefit-eligible full-time position at Zurich.
• Work 3.5 days a week, attend school 1.5 days a week, with pay for all 40 hours/week.
• Earn a tuition-free Associate in Applied Science degree in Business Administration with a concentration in Insurance (Virtually at Harper College).
• Receive a Department of Labor Certificate of Apprenticeship.
• Gain credentials and skills for the current marketplace.

Requirements & Tech Stack

• Basic Qualifications:
• High School Diploma or equivalent.
• Professional work experience not required.
• Must be enrolled and validated as college-ready by Harper Community College Admissions.
• Preferred Qualifications:
• 1 or more years of work experience and/or leadership role in student activities and/or significant voluntary community service.
• Interest in pursuing a career in the insurance industry.
• Ability to balance multiple priorities between work and school deadlines.
• Strong customer service skills.
• Collaboration and problem-solving skills.
• Ability to communicate with impact.
• High degree of self-discipline and focus.
• Attention to detail.
• Ability to collaborate and work successfully in a team environment.
• Intermediate computer skills, specifically Excel.
• Ability to navigate learning and interactions in an online environment.
• Strong written and verbal communication skills.

Compensation & Benefits

• Hourly rate: $20.67
• Short-term incentive bonus: 5%
• Comprehensive benefits for employees and their families.

Location(s)

• Virtual Office: Illinois, Arizona, Colorado, Washington.
• Remote Working: Yes
• Schedule: Full Time