Data Operations Analyst

About The Role

• Create and maintain master data including material master, vendor master, customer master, and pricing master to ensure data is up-to-date, consistent, and organized.

Key Responsibilities

• Complete assigned steps in the addition, change, and deactivation processes for master data records.
• Apply reporting tools to supervise data accuracy and synchronization across various systems.
• Maintain good relationships with business functions.
• Ensure data input is consistent with data standards and meets required levels of completeness.
• Run Data performance reports for key quality measures (completeness, consistency, uniqueness, accuracy).
• Participate in operations meetings regarding SLA agreements and benchmark measures.
• Prioritize successfully.
• Formulate and address problems.
• Build positive relationships with business collaborators, technical teams, and delivery teams.
• Solve data issues and resolve discrepancies in a timely manner.
• Process master data requests efficiently in line with Service Level Agreements (SLA) and Key Performance Indicators (KPIs).
• Identify and implement process and solution requirements for the master data management process.
• Gather, maintain, and report data for monitoring benchmarks and trends in the master data management process.
• Work ANZ Shift [05:30 hrs – 02:30 hrs IST].

What Will You Deliver

• Data Operations: Ensure high-quality information and data is maintained to support decision-making, business processes, and digital services.
• Collaborator Management: Systematically identify, analyze, manage, monitor, and improve collaborator relationships to target and improve mutually conducive outcomes.
• Customer Support: Act as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
• Operational Completion: Possess a sound understanding of process and workflow streamlining, problem resolution, and organizational change.
• Risk Management: Identify external and internal factors impacting risk and mitigation opportunities. Identify potential new or emerging risks/threats and implement mitigation plans.
• Change Management: Build energy around change using a detailed approach to transition from the present to the desired state.
• Digital Fluency: Optimally use digital mentorship, tools, methodologies, and security measures for operating as a digital business. Use digital tools to collaborate, coordinate, plan, and reflect on digital data.
• Analytical Thinking: Systematically break down a sophisticated problem or process into component parts using logical analysis techniques to reach a solution. Logically assess relationships, grasp interdependencies, and review trends within a sophisticated problem or situation. Challenge assumptions and reliability of acquired information.
• Decision Making: Make decisions affecting both own tasks and those of others. Combine commercial awareness, risk, and financial expertise to make appropriate decisions and derive insights.
• Innovation: Adapt existing processes, methods, and ways of working to drive efficiency. Use digital technologies to develop new insights, projects, and opportunities.
• Influencing: Identify areas of alliance and disagreement, evaluate options and potential outcomes.

Requirements & Tech Stack

• Ability to work and collaborate within a virtual distributed team environment.
• Experience with JDE & Salesforce or other SAP would be an advantage.
• Previous experience in data structures or data management/administration.
• Previous experience in a compliance environment.
• Experience of operational data requirements of sophisticated ERP systems.
• Shared service center experience.
• Good communications and interpersonal skills.

Qualifications

• Fluent in English language.
• Bachelor’s degree or equivalent experience in management, Business, Finance, Accounting, or related field.
• Consistent record in data administration or master data systems development with a good understanding of the principles of data conversion, consolidation, and harmonization.

No travel is expected with this role.

This position is a hybrid of office/remote working.