Full-Time Office Associate

About the Role

Levin Furniture & Mattress is hiring a Full-Time Office Associate in Wexford, PA. This is a family-owned company with a history of caring for its employees, customers, and community.

Key Responsibilities

• Accurately enter information regarding sales transactions and order information into the Storis system.
• Verify all information related to orders is accurate; identify and correct discrepancies.
• Complete all documentation in an accurate and efficient manner.
• Process information regarding cash balances, deliveries, sales & service orders, and account balances in compliance with corporate guidelines.
• Provide customer service support by answering a high volume of inbound calls, managing counter inquiries, processing payments, and solving customer complaints/questions.
• Answer, investigate, and/or initiate actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.).
• Consistently meet or exceed performance standards for service quality, accuracy, and volume.
• Complete and process credit applications, payments, and financing paperwork.
• Verify all paperwork for order processing is accurate.
• Communicate with internal and external personnel in a professional and timely manner.
• Maintain accurate files and processes to maximize productivity.
• Perform clerical support for store staff as needed.
• Other duties as assigned.

Requirements & Tech Stack

• Demonstrated knowledge of software, including Microsoft Office.
• Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software, and Company Intranet systems preferred.

Qualifications

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred.
• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat, and efficient manner.
• Excellent organizational skills.
• Outstanding customer service skills.
• Ability to sit, stand, bend, stoop, and reach regularly.
• Ability to remain in a stationary position for an extended period.
• Ability to communicate effectively with customers and co-workers.
• Ability to operate relevant equipment and observe details to complete assigned responsibilities.