International Voice & Non-Voice Process
Axis Services
Hyderabad0–5 yrs1h agovia Naukri
Job Title: Associate International Non-Voice & Voice Customer Support and Content Moderation
Location: Kokapet, Hyderabad
Work Mode: Work From Office (WFO)
Job Type: Full-Time
About the Role
- Hiring for Multiple Positions for International BPO.
- Positions include Associate International Non-Voice & Voice Customer Support and Content Moderation.
- Open to Freshers and experienced candidates.
Key Responsibilities
- Handle international customer queries through chat and email.
- Provide accurate information regarding products, services, usage, and updates.
- Resolve customer issues professionally while maintaining high customer satisfaction.
- Document customer interactions, feedback, and resolutions in the CRM/ticketing system.
- Maintain quality standards, response accuracy, and process compliance.
Requirements & Tech Stack
- Good English communication skills, including written English and comprehension.
- Willingness to work in 24/7 rotational shifts, predominantly night shifts.
- Immediate joiners preferred.
Qualifications
- Graduates and undergraduates are eligible.
- Experience:
- Freshers and experienced candidates can apply.
- Experienced Candidates: Minimum 1 year of international customer support experience preferred.
- Candidates with international voice, semi-voice, non-voice, or content moderation experience are eligible.
- Age: Below 34 years.
- Candidates must not have any absconding history.
Salary Package
- Freshers: Up to 4 LPA.
- International BPO Experience: Up to 5.5 LPA, depending on previous CTC and relevant experience.
- Content Moderation Experience: Up to 5 LPA for candidates with a minimum of 1 year of experience in Content Moderation.
- Salary offers are subject to communication skills, relevant experience, and interview performance.
Work Schedule & Benefits
- 5 days working with 2 days off.
- 24/7 rotational shifts, predominantly night shifts.
- One-way cab facility available within a 25 km radius.
- Opportunity to work with an international customer support process.