Installation Technician I

About the Role

Fulcrum Technologies is seeking a Field Installation Technician I based in the Austin, Texas area to join their field installation team. This position is responsible for supporting the installation, positioning, and preparation of semiconductor equipment pedestals and related structural systems at customer facilities throughout the United States and internationally. This role requires up to 80% domestic and international travel. Candidates may reside in the Austin metropolitan area.

Key Responsibilities

• Installation & Field Services
• Perform onsite technical support during the receipt, installation, and preparation of Fulcrum pedestal systems.
• Assist customers and installation support personnel with proper installation procedures and best practices.
• Ensure accurate placement and mounting of pedestals and seismic restraint systems in accordance with customer and equipment manufacturer requirements.
• Participate in pre-installation site surveys and project planning activities.
• Verify installation quality and support preparation for vibration and stiffness testing.
• Identify installation issues and escalate concerns to Senior Field Installation Technicians or the Installation Manager.
• Customer Support
• Deliver exceptional customer service while working in semiconductor fabs and cleanroom environments.
• Build positive working relationships with customers, contractors, and internal team members.
• Maintain a professional and customer-focused approach.
• Respond promptly and effectively to customer questions and installation challenges.
• Documentation & Reporting
• Maintain accurate installation records and project reports.
• Complete expense reports and administrative documentation in a timely manner.
• Support project closeout activities and installation documentation requirements.
• Ensure compliance with both Fulcrum and customer reporting requirements.
• Equipment & Asset Management
• Maintain company-issued tools, laptops, phones, and other assigned equipment.
• Ensure tools remain compliant with cleanroom requirements.
• Verify required tools and materials are available prior to customer visits.
• Monitor equipment condition and report maintenance or replacement needs.
• Travel & Logistics
• Travel extensively throughout the United States and internationally in support of customer installation projects.
• Maintain flexibility to support a travel schedule of up to 80%.
• Coordinate travel arrangements in accordance with company travel policies.
• Book airfare, lodging, rental vehicles, and related travel requirements.
• Manage travel itineraries and changing project schedules.
• Support domestic and international installation projects as assigned.
• Safety & Compliance
• Follow all company safety policies and customer site requirements.
• Maintain eligibility for customer site access and credentialing requirements.
• Comply with cleanroom protocols and contamination control procedures.
• Promote a safety-first mindset.
• Maintain professional conduct consistent with customer expectations and company standards.

Requirements & Tech Stack

• Technical Aptitude: Strong mechanical aptitude and troubleshooting ability.
• Customer Interaction: Excellent customer service skills.
• Work Environment: Ability to work safely and professionally in highly controlled cleanroom environments.
• Travel: Ability and willingness to travel up to 80% domestically and internationally. Ability to remain away from home for extended periods.
• Logistics: Residence within reasonable distance of a major commercial airport.
• Documentation: Ability to read and follow installation procedures and technical instructions.
• Software: Proficiency with Microsoft Office and mobile technology.
• Documentation: Ability to obtain and maintain customer-required site access credentials.
• Compliance: Valid driver's license and acceptable driving record.

Qualifications

• High school diploma or GED.
• Experience working in field service, installation, manufacturing, construction, mechanical assembly, or technical support.
• Strong organizational and communication skills.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Semiconductor industry experience.
• Cleanroom experience.
• Previous field service or installation experience.
• Experience supporting capital equipment installations.
• Experience working around precision manufacturing equipment.
• Military technical experience, trade school education, or technical certifications.

Work Environment

• Requires frequent domestic and international travel (approx. 80% of working time).
• Travel may include multi-day, multi-week, or extended-duration customer installation projects.
• Regular work inside semiconductor fabs and cleanroom environments.
• Extended periods of standing, walking, bending, lifting, and working around equipment.
• Occasional evening, weekend, or extended-hour work based on project requirements.
• Required use of PPE and adherence to customer site safety requirements.

Pay Range

• 60,000 - 65,000 USD per year (Austin, TX)