Client Success Partner

About the Role

The Client Success team operates with a "Client for Life" philosophy, aiming to ensure every Gartner client receives value significantly exceeding their investment. Associates are tasked with understanding and surfacing client business priorities, breaking down challenges, and identifying the most effective support methods for clients to make optimal business decisions. Responsibilities include onboarding clients, demonstrating the value of Gartner services, and stimulating engagement with products used by large client teams.

Key Responsibilities

• Build, develop, and manage relationships with a diverse client base, from senior C-levels to junior client professionals across IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices.
• Ensure clients successfully utilize their Gartner subscription, leading to customer satisfaction, retention, and growth.
• Introduce Gartner services and capabilities to new clients and communicate their value to decision-makers.
• Facilitate client calls and engagements to understand client priorities and recommend actions that drive high value and return on investment from their Gartner membership.
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value delivered to clients.
• Conduct regular reviews of client portfolios, analyzing performance and key client engagement metrics.

Requirements & Tech Stack

• 6+ months of relevant professional and/or internship experience
• Proven track record of success, driven by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bachelor’s degree preferred.