Coordinator, Operations

About the Role

The Coordinator, Operations supports the day-to-day operations of Reservoir’s New York office, provides executive support to the CEO, COO, and CFO, and assists the Chief of Staff with research, strategic initiatives, and special projects. This entry-level position offers exposure to various aspects of the music business, company-wide initiatives, and career growth opportunities. The ideal candidate is highly organized, resourceful, proactive, with sound judgment and a genuine interest in music. This is an in-office role in New York, reporting to the Chief of Staff.

Key Responsibilities

• Running day-to-day operations of the New York office, ensuring workspaces, conference rooms, kitchen, and common areas are organized, stocked, and ready.
• Greeting and welcoming visitors, guests, artists, and songwriters; serving as the first point of contact for office needs.
• Managing office purchasing, vendors, inventory, mail, deliveries, catering, and office events.
• Providing executive support to the CEO, COO, and CFO, including calendar management, scheduling, travel, and expense reports.
• Partnering with IT to ensure office facilities and technology function well, including setup for new hires, meeting rooms, and visitors.
• Supporting the Chief of Staff with decks and materials for leadership and the Company.
• Conducting research on potential business opportunities, market developments, and competitive activity.
• Analyzing music industry data using platforms such as Chartmetric, Luminate, and Billboard to track artist performance, streaming trends, audience growth, and emerging opportunities, and summarizing key insights.
• Keeping trackers, documentation, and internal updates organized and current.
• Scouting new artists, songwriters, and producers across DSPs, socials, live shows, and playlists.
• Working with the team to identify catalog songs with momentum, and helping build sample packs and a pitch-ready library.
• Handling ticket purchases for shows and events for the New York office.
• Supporting teams in the New York office with ad hoc tasks and requests.

Requirements & Tech Stack

• Bachelor's degree in Music Business, Music Industry, Music Management, or a related field, or equivalent relevant experience in the music industry.
• 0–2 years of professional experience, including internships, with prior exposure to the music industry preferred.
• Exceptionally organized and detail-oriented, able to juggle competing priorities and follow through.
• Excellent written and verbal communication skills, with the ability to communicate clearly, professionally, and effectively across all levels of the organization.
• Eager to learn, takes initiative, and comfortable owning work from start to finish.
• Discreet with confidential information, with sound judgment and a professional approach.
• Genuine interest in music; familiarity with DSPs is a plus.
• Proficient in Microsoft Office, Slack, and Zoom.
• Experience using AI tools to improve productivity, research, and workflows.