Hotel Operations Executive
Sasta Europe ( DMC of Europe )
About the Role
Sasta Europe is a Destination Management Company (DMC) focused on creating memorable travel experiences across Europe. The organization designs and manages a variety of curated travel packages that highlight the continent’s diverse cultures, cuisines, histories, and languages. Sasta Europe aims to make European travel accessible, educational, and enjoyable for travelers from different backgrounds. The team is passionate about European tourism and is committed to delivering well-organized, value-driven itineraries and services for its clients.
The Hotel Operations Executive is a full-time, on-site role based in Delhi, India, responsible for managing day-to-day hotel-related operations for European travel packages.
Key Responsibilities
- Coordinate hotel bookings, room allocations, and special requests.
- Ensure timely confirmations and accurate documentation.
- Communicate with hotels and suppliers.
- Resolve reservation or service issues.
- Maintain up-to-date records in internal systems.
- Collaborate with sales and customer support teams to align hotel arrangements with client itineraries.
- Monitor service quality and support smooth travel experiences for guests.
- Prepare operational reports and track costs.
- Contribute to process improvements for hotel and ground service operations.
Requirements & Tech Stack
- Carpentry and Finish Carpentry for managing physical setup or maintenance of operational areas.
- Hand Tools and Power Tools handling skills.
- Basic structural understanding, such as Framing, to assist with layout, fixtures, or temporary installations.
- Proficiency in standard office software and reservation or booking systems.
- Familiarity with travel or DMC workflows is an advantage.
Qualifications
- Previous experience in hotel operations, travel operations, or hospitality management is highly beneficial.
- Strong organizational skills and attention to detail.
- Ability to manage multiple bookings and deadlines simultaneously.
- Effective communication skills, with the ability to coordinate professionally with hotels, suppliers, and internal teams.
- Ability to work on-site in Delhi, India, with a customer-focused approach.
- Readiness to join immediately.