Analyst, Agency and Trustee Services

About the Role

The Analyst, Agency and Trustee Services role is within the Client Services team. This position requires working closely with Transaction Managers, External Clients, KYC, Data Services, and the Operations team to ensure the controlled on-boarding of all new transactions from pre-closing/funding stages through ongoing portfolio administration tasks. The individual will be responsible for completing key portfolio and transaction tasks, reporting aged items, and owning their resolution.

Key Responsibilities

• Process Attributes:
• Support a portfolio of loans and bonds.
• Act as a conduit between finance parties representing lenders.
• Track Obligor information undertakings and circulate to creditors (deliverables).
• Collaborate with management on best practice ideas and suggestions.
• Handle Consents, Waivers & Amendments.
• Conduct creditor outreach and facilitate questions on requests.
• Maintain a creditor consent register and provide updates on consent thresholds.
• Circulate executed amendment documentation to creditors.
• Manage Obligor/Creditor accessions.
• Conduct creditor outreach and facilitate questions on requests, including KYC.
• Monitor KYC sign-off from creditors.
• Liaise with the KYC team to onboard new obligors.
• Circulate executed accession documentation to creditors.
• Record creditor accessions on internal operating platforms, including diarizing KPIs.
• Manage Prepayments / Repayments.
• Conduct creditor outreach and facilitate questions/obtain sign-off on prepayment documentation.
• Distribute executed prepayment documentation to creditors.
• Collate outstanding fees, bank charges, legal fees, and any work-in-progress.
• Coordinate with finance to raise outstanding invoices.
• Process accordions, upsizes & incremental facilities.
• Conduct creditor outreach and facilitate questions/obtain sign-off on upsize documentation.
• Monitor KYC sign-off from creditors.
• Liaise with the KATS KYC team to onboard new obligors and lenders.
• Distribute executed upsize documentation to creditors.
• Process Support:
• Demonstrate high regard for the organization’s policy and procedures.
• Demonstrate accountability and ownership.
• Identify, Analyze, Prioritize, Treat, and Monitor Risks.
• Effectively manage risk and business goals.
• Manage process controls effectively.

Requirements & Tech Stack

• Knowledge of Lending operations.
• Ability to work overtime as needed to support the team and ensure critical work is performed.
• Flexible working in shifts.
• Ability to manage sensitive and confidential information.

Qualifications

• Bachelor’s degree in commerce / finance or relevant experience.
• Strong attention to detail with a risk-aware mindset.
• Strong oral and written communication skills.