Technical Sales and Field Service Engineer

About the Role

Seeking a driven and motivated engineer to join our sales team, focusing on growing business with existing customers and developing new business. This position involves applications engineering, sales support, and field service work. Sales Engineers should be comfortable working in a result-driven, fast-paced environment. The role includes extensive formalized training, mentorship, and development in CaptiveAire products, go-to-market strategies, application engineering processes, business development, and sales strategies.

Key Responsibilities

• Provide integrated application engineering and design support for a wide range of ventilation applications, aiming to provide sustainable products and the latest technologies that best meet customer needs.
• Work directly with Engineers, Contractors, End Users, and Food Service Dealers.
• Daily tasks include inside sales support, application engineering, and outside sales.
• Responsibilities may include presentations, quotes, submittals, technical product support, job site visits, and hands-on troubleshooting as needed.
• Educate and promote CaptiveAire products to users in your market, including conference calls, meetings, organizing presentations, and product demos.
• Research and develop new business opportunities with new and existing users.
• Provide top-notch customer service and go above and beyond to serve the customer.
• Prioritize quick turnaround times.
• Continuously evaluate and improve processes and the customer experience.

A Day In The Life

• Outside sales meetings and calls to build relationships with existing and new customers.
• Application engineering to apply products using sound engineering principles.
• Project management of installations in progress, managing schedules/plans to ensure equipment is on-site when needed, creating satisfied and returning customers.
• Service and technical support of existing equipment.
• Supporting end users to maintain high levels of customer service, from assisting contractors with wiring on site to remote troubleshooting for staff in the kitchen.
• Work schedule typically includes two to three full days per week in the office (working on bids), one to two days on job sites, and dedicating another day to territory development (giving presentations, visiting new customers, expanding contacts).

Requirements & Tech Stack

• 0-5 years experience
• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum preferred.
• Excellent computer, organizational, and communication/presentation skills.
• Problem-solving with a passion for continuous learning.
• Strong desire to interface with the customer.
• Embrace new technologies and business savvy.
• Passion for work with an aggressive nature to succeed.
• Willingness to travel for various training opportunities.
• Expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment if not already completed.
• MUST BE A “GO GETTER”!

Qualifications

• Nation’s leading manufacturer of commercial kitchen ventilation systems.
• Offering a complete solution of fans, heaters, ductwork, and HVAC equipment.
• Primary purpose: to provide fully integrated, sustainable HVAC Systems.
• Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
• Mission: to provide the highest quality products and service to users at the lowest possible price.
• Strong commitment to employee development, including continuous education opportunities like sponsorship for Professional Engineering license and continuous education through weekly webinars and company-developed technical videos.
• Empowered with autonomy to manage work independently, while benefiting from robust support and resources.
• Fast-moving and no-nonsense operations with a decentralized structure.
• Focused on end users, actively changing the landscape of the HVAC industry.
• Medical, dental, and vision insurance.
• Disability & life insurance based upon election of medical insurance.
• 401k with employer match.
• Paid holidays.
• Paid time off (PTO) based upon tenure.
• Flexible spending account (FSA).
• Tuition reimbursement, including for Professional Engineering (PE) License.
• Relocation assistance.
• Salary: $70k-$100k base, negotiable dependent on experience, with an additional monthly bonus based on productivity and profits.