Customer Service Representative

About the Role

TechbenchAI is a managed B2B resource augmentation platform connecting businesses with pre-vetted technical professionals. The Customer Service Representative role is a full-time, on-site position based in Bengaluru.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues and ensure timely, accurate information is provided to clients and partners.
• Track and document interactions in internal systems.
• Follow up on pending requests.
• Escalate complex cases to appropriate teams.
• Maintain high standards of customer satisfaction.
• Support onboarding and basic product navigation.
• Collaborate with internal teams to improve service quality.
• Monitor service metrics.
• Identify recurring issues and share feedback to enhance the customer experience.

Requirements & Tech Stack

• Proficient verbal and written communication skills in English.
• Comfort using CRM or ticketing tools and basic office productivity software.
• Proven ability to work in a fast-paced environment, manage multiple requests, and prioritize effectively.
• Collaborative mindset with the ability to work cross-functionally with operations and technical teams.
• Additional regional languages are a plus.

Qualifications

• Demonstrated skills in customer-facing roles, such as Customer Service Representatives and Customer Support.
• Ability to drive positive outcomes through Customer Satisfaction and Customer Experience practices.
• Strong foundation in Customer Service principles, including clear communication, empathy, and problem-solving.
• Prior experience in B2B or technology-focused customer service is preferred.
• Associate or bachelor’s degree in any discipline, or equivalent practical experience.