Customer Support Executive
WareIQ
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- OperationsCustomer serviceStakeholder managementAccount managementBusiness analysisExcel
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Customer service77%Operations15%Stakeholder management2%Account management1%of 142 similar fresher jobs posted in India this week
- Listed
- 3 Nov 2026 · still open
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About WareIQ
WareIQ is one of India's fastest-growing eCommerce fulfillment companies, backed by Y Combinator and Flexport. We help brands scale their online business through our nationwide fulfillment network, advanced logistics technology, and last-mile solutions. Our clients include some of India's leading D2C brands, enterprises, and marketplaces.
Role Overview
We are looking for a detail-oriented and proactive Customer Support Executive to manage claims related to shipments, returns, damaged products, missing items, and other logistics issues. The candidate will coordinate with internal operations teams, courier partners, marketplaces, and clients to ensure claims are filed accurately, tracked regularly, and resolved within the defined timelines.
Key Responsibilities
- Handle customer queries and claims related to lost, damaged, missing, or incorrect shipments and returned products.
- Raise and process claims with courier partners, marketplaces, and other relevant stakeholders.
- Collect and verify supporting documents, including order details, AWB numbers, invoices, delivery proofs, product images, and return QC evidence.
- Follow up on pending claims and ensure timely resolution and recovery.
- Coordinate with warehouse, logistics, operations, and account management teams to investigate claim-related issues.
- Maintain accurate records of claims, claim status, approvals, rejections, and settlements.
- Communicate claim updates and resolutions to clients and internal stakeholders.
- Investigate rejected claims, identify reasons for rejection, and take necessary follow-up actions.
- Track claim ageing, resolution timelines, and recovery rates.
- Prepare daily and weekly reports on claims raised, pending, approved, rejected, and settled.
- Identify recurring issues and suggest process improvements to reduce claim losses.
- Ensure all claims are handled within defined SLAs and company policies.
Requirements & Tech Stack
- Good communication and follow-up skills.
- Basic knowledge of MS Excel or Google Sheets.
- Strong attention to detail and documentation skills.
- Ability to coordinate with multiple teams and manage pending cases.
- Good problem-solving skills and a customer-focused approach.
Qualifications
- Experience: 0-1 year
- Employment Type: Full-Time, Onsite
- Location: HSR Layout, Bangalore
- Work Schedule: 6 day workweek
- Salary Range: Upto 3,00,000 LPA