Retail Operations Coordinator

About the Role

We are looking for an organized and detail-oriented Retail Operations Coordinator to support our retail operations team. This is an excellent opportunity for someone early in their career who wants to learn how products move from our warehouses to major retail partners.

Key Responsibilities

• Item Setup & Data Entry:
• Assist with creating and updating product information in retailer systems.
• Help collect packaging, dimensions, barcodes, and product documents.
• Retail Sample Shipment & Processing:
• Receive multiple email requests to send samples to various customers, reps, and prospective clients.
• Follow sampling guidelines exactly to ensure shipments are properly labeled and arrive on-time within ship windows.
• Tradeshow Travel & Setup:
• Travel to key industry trade shows (2-4x/year) to assist sales, and oversee booth setup and breakdown.
• Ensure a polished, professional presence that represents the brand with excellence and consistency.
• Order & Shipment Support:
• Track purchase orders and delivery timelines.
• Work with supply chain and warehouse partners to confirm shipments.
• Internal & External Communication:
• Share updates with the retail operations, sales, and supply chain teams.
• Communicate with vendors, 3PLs, and brokers when information is needed.
• Documentation & Organization:
• Maintain spreadsheets, shipment trackers, and filing systems.
• Support the team with paperwork for new items, labels, or retail requirements.
• Reporting & Retail Performance:
• Assist in pulling data for retail performance scorecards (fill rate, on-time delivery, etc.).
• Help track deductions, compliance fees, or shortages.
• Administrative Support:
• Prepare documents and presentations as needed.
• Participate in meetings and take notes.

Requirements & Tech Stack

• High school diploma or equivalent.
• Strong computer skills (Google Sheets/Excel, Docs, Email).
• Positive attitude, willingness to learn, and strong work ethic.
• Ability to work on-site Monday-Friday in Santa Ana, CA.
• Highly organized and detail-focused.
• A clear communicator, both written and verbal.
• A problem-solver who enjoys learning new systems.
• Comfortable working with spreadsheets and data.
• Excited to learn about retail operations, logistics, or supply chain.

Preferred but not required

• Experience in retail operations, supply chain, logistics, or office administration.
• Experience with Google Sheets/Excel (sorting, filtering, basic formulas).

About Ejam

Ejam is a privately held consumer products company that has built, scaled, and exited multiple brands. Our portfolio includes category leaders ranked at the top of Amazon, carried in major retailers nationwide, and sold across DTC, marketplaces, and every channel in between. We operate like a holding company with the speed of a startup: small teams with real ownership and accountability. This is the place where you'll see the entire machine: sourcing, product development, packaging, manufacturing, compliance, marketing, marketplace strategy, retail, all under one roof.