Financial Business Analyst

About the Team

Oracle Health Customer Entitlement Services plays a critical role in enabling customer transactions by ensuring accurate, complete, and reliable entitlement data that supports timely business decisions and end-to-end deal processing. The team simplifies entitlement research, strengthens the integrity of financial and contractual information, and enhances the experience of customers and internal stakeholders across Oracle Health.

Job Summary

We are seeking a detail-oriented and analytical Business Analyst to join Oracle Health's Customer Entitlement Services team. In this role, you will research customer license inventories, prepare accurate entitlement summaries, support license migration activities, and collaborate with cross-functional teams to enable efficient customer transactions. You will analyze operational data, resolve entitlement-related requests, and identify opportunities to simplify and automate existing processes. This role is suited to individuals who enjoy research-intensive work, solving complex data problems, collaborating with stakeholders, and improving operational accuracy.

Key Responsibilities

• Customer entitlement research: Research customer inventories and licensing information using Oracle systems, including Asset Report, PeopleSoft (HAT), and ROSIE, to prepare accurate and comprehensive Oracle Health entitlement summaries.
• License data migration: Support accurate and timely migration of existing customer license information in accordance with Oracle policies, ensuring data consistency and reliable entitlement records.
• Cross-functional coordination: Collaborate with Sales, Deal Management, Finance, Pricing, Data Migration, and PRG teams to resolve entitlement requirements and facilitate efficient customer order processing.
• Stakeholder communication: Act as a primary point of contact for entitlement-related inquiries, clarify requester needs, communicate findings, and deliver accurate summaries within agreed timelines.
• Data analysis and reporting: Analyze transaction volumes, customer inventory patterns, and operational trends to identify discrepancies, support management decisions, and recommend improvements.
• Process improvement and automation: Identify opportunities to simplify research workflows, reduce manual effort, improve data accuracy, and support automation initiatives within Customer Entitlement Services.
• Policy and process compliance: Develop and maintain knowledge of Oracle licensing policies, internal research systems, and entitlement procedures while completing required periodic core-process certifications.
• Entitlement accuracy and business impact: Independently prepare comprehensive customer entitlements, considering the potential implications of licensing decisions for revenue, billing, and contract terminations.

Requirements & Tech Stack

• Strong research and analytical skills, with the ability to investigate information from multiple sources and produce accurate, structured findings.
• Strong attention to detail and problem-solving skills, particularly when reviewing complex customer or transactional data.
• Ability to understand business requirements, clarify stakeholder requests, and communicate findings clearly.
• Ability to collaborate effectively with cross-functional stakeholders and resolve information gaps.
• Ability to work independently with limited direct supervision, prioritize tasks, and meet agreed timelines.
• Ability to interpret data, identify trends, and apply analytical or statistical reasoning to support operational decisions and process improvements.

Qualifications

• Familiarity with software licensing, customer entitlements, license migrations, or Oracle Cerner client inventories.
• Exposure to Oracle Asset Report, PeopleSoft (HAT), ROSIE, or comparable enterprise research and customer information systems.
• Understanding of pricing, quoting, booking, revenue recognition, invoicing, or related Sales and Finance processes.