Customer Service Representative
Roto-Rooter Plumbing and Drain Service
Tempe, AZFresher7m agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 1 year
- Must know
- Excel
- Nice to have
- Customer service
- Work
- On-site in Tempe
- Pay
- Not stated by the employer.
- Skill demand
- Customer service98%Excel10%of 143 similar entry-level jobs posted in the US this week
- Listed
- Oct 30, 2026 · still open
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About the Role
This is a full-time customer service position at Roto-Rooter’s Phoenix area Call Center, located in Tempe, AZ.
Key Responsibilities
- Be the first point of contact with our customers.
- Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.
- Data entry, including customer contact information and relevant details concerning their plumbing problems.
- Schedule a service call based on customer’s availability and convenience.
- Discuss additional services and products we have available that may be helpful.
- Be a trusted informational resource for Roto-Rooter customers.
Requirements & Tech Stack
- Able to work in a fast-paced environment.
- Bilingual skills are a plus!
- Strong customer service focus.
- AS400 knowledge is preferred.
- Prior call center experience is helpful.
- Excellent oral and written communication skills.
- A working knowledge of Microsoft Word and Excel programs.
- Self-starter who is organized and thorough with attention to detail.
- Hiring immediately, which may include Saturdays and Sundays.
Qualifications
- Bilingual skills preferred, but not required.