Client Support Intern

About the Role

We are looking for a motivated and enthusiastic Service Account Manager Intern to join our team. You will assist our customers with their escalations when using our products and services, and provide excellent customer support during the resolution of customer queries, recommending solutions and guiding users through features and functionalities.

Key Responsibilities

• Interface with our customers.
• Manage customer expectations and escalations.
• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Identify customer needs and help customers use specific features.
• Update our internal database with information about issues and customer escalations.
• Follow up with customers to ensure their escalations are resolved.
• Gather customer feedback.

Requirements & Tech Stack

None explicitly stated in the provided text.

Qualifications

• Education: Degree in Business, Marketing, Communications, or a related field.
• Skills: Strong communication and interpersonal skills, both written and verbal.
• Attributes: Detail-oriented, organized, and able to multitask. A proactive attitude with a willingness to learn and adapt in a fast-paced environment.
• Experience: Previous internship experience in sales, marketing, or customer service is a plus but not required.