Scheduler

About the Role

Join a collaborative outpatient imaging team at MedQuest Imaging, a wholly owned subsidiary of Novant Health. You will provide compassionate, high-quality imaging services in a patient-focused environment, working alongside experienced patient coordinators, schedulers, and clinical teams committed to exceptional care and supporting professional growth.

Facility

Durham Diagnostic Imaging Independence | Location: Durham, NC | STATUS: Full-time Monday-Friday

What You'll Do

In this role, you will serve as the first contact between the imaging center and referring providers and their patients. Your mission will be to accurately schedule and process all inbound / outbound calls and faxes within 24 hours of receipt. You will follow appropriate communication channels with teammates to support schedule fluidity and optimization through proper documentation, timely processing, and effective teamwork. This position is ideal for individuals who thrive in a high-energy, fast-paced environment, prefer task-oriented processes, enjoy phone interaction, and are driven to build top-level patient care.

• Ability to handle multiple phone lines while displaying excellent communication skills and telephone etiquette.
• Master in-house software system to accurately schedule multiple modalities (MRI, Cat Scan, Ultrasound, X-ray), input clinical data, and provide additional commentary necessary for patient appointments.
• Input and update vital patient account information at the time of scheduling, including but not limited to insurance carrier, patient demographics, and referring provider.
• Actively maintain good rapport with all referring providers and their staff.
• Create remarkable patient experiences by demonstrating professionalism, high-level customer service, and compassion during the scheduling process.
• Communicate and interact with all radiology center teams effectively and professionally.
• Meet and adhere to key performance indicator metrics (calls per day, appointments per day, call quality).
• Complete other duties as assigned.

Requirements & Tech Stack

• High School Diploma or equivalent.
• 0 – 2 years of experience in a healthcare setting.
• Experience in a high volume call center or fast-paced environment.

Preferred Qualifications

• Excellent typing skills (40+ WPM) with a strong focus on entry precision.
• Knowledge of medical terminology and health insurances.
• Working knowledge of computers and Microsoft Office software.
• Detail oriented while multi-tasking.
• Positivity with one’s self and teammates.