AI Seller Support Executive
CoreCom Ai
KolkataFresher5h agovia Unstop
About the Role
- You are the first point of contact for marketplace sellers via email.
- You will read each query, find the answer in the marketplace's tools, reply clearly, and resolve the issue on first contact where possible.
- Issues requiring deeper access will be escalated to the L2 team.
Key Responsibilities
- Respond to inbound seller emails across six areas:
- Listings (catalog and stock files)
- Orders (status, bulk orders, logistics)
- Returns
- Payments (settlements, commission, tax)
- General (account status, brand approval, feedback)
- Others (fulfillment programs, Ads, seller metrics, new features)
- Make outbound calls to sellers when necessary before closing a case.
- Look up order, shipment, payment, promotion, and catalog details across internal tools.
- Document every interaction and tag cases correctly in the CRM.
- Transfer only out-of-scope cases to L2, with complete notes.
- Attend pre-shift huddles and absorb process and product updates.
- Follow data-security rules: paperless desk, no phones or recording devices while on the process.
Requirements
- Clear, grammatically correct, and empathetic email writing.
- Comfort navigating several web tools at once and reading data accurately.
- Ownership mindset: aim to resolve, not forward.
- Basic understanding of ecommerce orders, returns, and payments.