Customer Success Intern

About the Role

BuildAmbit is seeking a proactive and learner-focused Customer Success Intern to enhance learner engagement, improve the overall learning experience, and maintain high Customer Satisfaction (CSAT) scores.

Key Responsibilities

• Plan and execute learner engagement activities, initiatives, and interactions to keep learners motivated and actively involved.
• Monitor learner satisfaction, collect feedback, identify concerns, and take proactive steps to maintain high CSAT scores.
• Develop a clear understanding of the learner lifecycle, from onboarding and program participation to course completion.
• Build strong relationships with learners through regular communication, follow-ups, and personalized support.
• Identify learner concerns, coordinate with internal teams, and ensure timely resolution of queries and grievances.
• Support the execution of learner events, activities, feedback surveys, and community-building initiatives.
• Maintain records of learner interactions, engagement levels, feedback, and satisfaction metrics.
• Identify opportunities to improve learner experience, engagement, retention, and overall program satisfaction.

Requirements & Tech Stack

• Fresh graduates (Any Stream) who can join immediately.
• Strong verbal and written communication skills.
• A customer-first mindset with a genuine interest in learner engagement and relationship management.
• Basic understanding of the customer lifecycle and customer success principles.
• Good interpersonal, coordination, and problem-solving skills.
• Proactive, organised, and comfortable interacting with learners regularly.
• Basic proficiency in MS Excel or Google Sheets.
• Willingness to work full-time from our Sector 62, Noida office.

Internship Details

• Duration: 6 Months
• Stipend: ₹15,000 per month
• Location: Sector 62, Noida
• Work Mode: Work from Office (WFO)
• Joining: Immediate