Relationship Manager, Calling

About the Role

This is a full-time, on-site Relationship Manager - Calling role based in Bengaluru South. The Relationship Manager will engage with residents, society management committees, and other stakeholders primarily through outbound and inbound calls to build trust, address queries, and promote NoBrokerHood’s services.

Key Responsibilities

• Explain platform features and guide users through onboarding and usage.
• Resolve resident and stakeholder concerns.
• Collect feedback to improve service quality.
• Coordinate with internal teams for smooth issue resolution.
• Maintain accurate records of interactions in CRM tools.
• Meet defined targets for customer satisfaction and engagement.
• Represent NoBrokerHood professionally and maintain clear communication.
• Contribute to long-term relationships with societies.

Requirements & Tech Stack

• Ability to work on-site in Bengaluru South.
• Ability to collaborate effectively with cross-functional teams.
• Comfort in working with targets and performance metrics.
• Basic proficiency with CRM or calling tools, spreadsheets, and other standard office software.

Qualifications

• MBA (Freshers to up to 4 years of experience) from a recognized institution.
• Strong communication and interpersonal skills, with the ability to handle high call volumes and engage diverse stakeholders.
• Customer relationship management abilities, including problem-solving, conflict resolution, and follow-through on commitments.
• Goal-oriented mindset.
• Prior experience in customer service, sales, or relationship management (telecalling or inside sales) in tech, real estate, or community management sectors is an advantage.
• Fluency in English and regional languages relevant to Bengaluru is preferred.