Intern

About the Role

We are seeking a highly motivated Product Management Intern to join our Product team within the B2C organization. This intern will work closely with product managers to help shape the future of our customer management app, which lets customers manage their internet and streaming service, including WiFi management, bill pay, and chat support. The role focuses on writing clear and actionable product requirements and user stories, along with conducting data analysis to support new app features, enhancements, deprecations, and performance monitoring.

Program Details

• Full-time co-op/intern opportunity (Jan 2027 - Jul 2027)
• 40-hour work week
• 30-minute unpaid lunch period each workday

Key Responsibilities

• Draft and refine detailed product requirements documents (PRDs) and user stories for new and existing customer app features.
• Perform data analysis to evaluate app performance and adoption, identify trends, and support go-to-market decisions.
• Work cross-functionally with engineering, design, marketing, and customer care teams to ensure product initiatives are aligned and delivered on time.
• Participate in agile product development processes, including sprint planning, daily stand-ups, and backlog grooming.
• Assist in competitive research and benchmarking of self-service and customer management apps across the broadband and streaming industry.
• Help track and report on key performance indicators (KPIs) and user engagement metrics, such as app usage, self-service adoption, and customer satisfaction, to inform future product enhancements.

Requirements & Tech Stack

• Currently enrolled in a Bachelor’s or Master’s degree program (MBA preferred) in Business, Computer Science, Engineering, Data Science, or related fields.
• Strong written and verbal communication skills, with the ability to create structured, clear documentation and user stories.
• Analytical thinker comfortable with data analysis, using tools such as Excel, Google Sheets, or similar platforms.
• Basic understanding of product management principles and the agile development process.
• Interest in internet technologies, broadband services, and consumer connectivity products.
• Exposure to using AI tools to support product work such as drafting requirements, synthesizing research, or analyzing data, along with a working understanding.

Preferred Qualifications

• Prior internship or experience in product management, data analytics, consumer technology, or telecommunications.
• Basic understanding of how apps integrate with backend systems and APIs.
• Familiarity with A/B testing or experimentation tools.
• Comfort collaborating with designers and reading wireframes or prototypes.
• Exposure to SQL, Tableau, Excel or other analytics and data visualization tools.
• Familiarity with tools including Jira, Confluence and Figma.
• Understanding of home networking, WiFi standards, modems/routers, or customer experience design is a plus.
• Demonstrated ability to work collaboratively in fast-paced environments and take initiative on projects.