Customer Service & Email Process Intern

About the Internship

Crossing Infotech is seeking a Customer Service & Email Process Intern to support customers through professional written communication and day-to-day service activities. This role is suitable for freshers who want to develop their communication, customer-handling, and business support skills in a remote work environment.

Key Responsibilities

• Respond to customer questions through email and other assigned support channels.
• Understand customer concerns and provide clear, appropriate responses.
• Maintain accurate records of customer interactions.
• Categorize requests and route complex issues to the appropriate team.
• Follow up on unresolved queries within the assigned workflow.
• Assist with preparing standard responses and support information.
• Update customer records and service-related trackers.
• Identify recurring questions and share useful feedback with the team.
• Follow communication guidelines while handling customer information.
• Coordinate with internal teams when a customer request requires additional assistance.

Requirements & Tech Stack

• Candidates with good written and verbal communication skills.
• Applicants who are comfortable communicating professionally through email and chat.
• Individuals who can work independently and manage assigned tasks remotely.
• Strong written English
• Professional email writing
• Active listening and comprehension
• Customer-focused approach
• Basic computer and internet skills
• Good typing and documentation ability
• Patience and problem-solving skills
• Attention to detail

Good to Have:

• Familiarity with CRM or helpdesk software
• Basic Excel or Google Sheets knowledge
• Experience with email or chat support
• Understanding of ticketing systems
• Knowledge of customer service metrics
• Previous internship or project experience in support operations

Qualifications

• Freshers, graduates, and students from any relevant academic background.

What You’ll Gain

• Practical experience in customer communication.
• Better professional email and chat-writing skills.
• Exposure to customer support workflows and ticket management.
• Experience maintaining service records and following escalation procedures.
• Stronger workplace communication and remote collaboration skills.