Associate, Fund Services Investor Services

Morgan Stanley Fund Services (MSFS)

The MSFS Investor Services (“IS”) team maintains share registers and supports every aspect of the investment cycle. The team is the engine behind fund operations, safeguarding vital investor information—from transactions and contacts to up-to-date balances—and ensuring seamless processing from the very first inquiry through ongoing support. As a member of IS, you’ll be at the heart of the client experience, coordinating distribution of offering documentation, processing investor subscriptions and redemptions. You’ll be empowered to provide essential services, including statement distribution, addressing investor queries, and handling change requests. MSFS IS offers opportunities for skill development, leadership, and direct impact on investor success.

Role Summary

Seeking an Investment Services Professional in Purchase and New York City.

Key Responsibilities

• Providing day-to-day investor services to both the Fund Manager and the investors in the fund.
• Providing oversight and guidance to other members on the team.
• Keeping line management appraised of operational issues in a timely manner.
• Training and mentoring of individual team members.
• Ensuring that individual team members are aware of the policies, controls, and procedures that apply to their role.
• Providing an escalation point for team members.
• Highlighting resource constraints to line management.
• Identifying system enhancements that reduce operational risk, create operational efficiency, or improve customer service.
• Participating in the key elements of the project life cycle (Specification, Testing, and Operational Implementation).
• Participating in the conversion of records from other administrators.

Principle Accountabilities

• Service Delivery
• Act as a primary contact point for fund investors.
• Act as a primary contact point to the Fund Manager for investor-related information.
• Provide authorized parties with copies of fund investment documentation.
• Open new investor accounts ensuring compliance with the fund documentation, anti-money laundering requirements, statutory regulations, and company policies and procedures.
• Process investor transactions in line with the fund documentation, anti-money laundering requirements, statutory regulations, and company policies and procedures.
• Process the cash movements associated with investor activity.
• Provide investors and their nominees with statements, contract notes, and other documentation.
• Handle queries from investors and fund managers in a professional and prompt manner, escalating where appropriate.
• Ensuring that the records of the fund are maintained in a complete and organized manner.
• Produce Management Information Systems (MIS) and other internal operational reports that assist in the effective operation of the team.
• Second-level review of activity entered by fellow team members.
• Compliance
• Maintain a detailed knowledge of the offering documentation for the funds being serviced.
• Maintain a thorough knowledge of the regulations that pertain to the domicile of the fund being serviced.
• Maintain a thorough knowledge of our internal policies and procedures, with particular emphasis on all matters relating to Anti-Money Laundering controls.

Requirements & Tech Stack

• Team Leadership skills are essential for day-to-day operations.
• Compliance with a range of policies is required.
• Involvement in IT and Operational Projects.

Qualifications

• Details not explicitly provided in the raw text.