Bilingual Product Service Engineer
Harvey Nash
Tucson, AZ0–4 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 4 years · Bachelor's degree
- Must know
- TroubleshootingLinuxWindowsSQLAzure
- Nice to have
- NetworkingOperations
- Work
- On-site in Tucson
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting71%Windows10%SQL4%Linux3%of 99 similar entry-level jobs posted in the US this week
- Listed
- Oct 30, 2026 · still open
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About the Role
Seeking a bilingual Product Service Engineer to support MineStar for Underground technologies, including autonomous and remote-controlled mining systems. This is a customer-facing technical support role involving complex troubleshooting across software, servers, networks, onboard hardware, sensors, and machine communication systems.
- Location: Tucson, AZ
- Contract: 24-Month
- Travel: Up to 25% across North and South America
Key Responsibilities
- Troubleshoot software, hardware, server, networking, positioning, sensor, and machine-connectivity issues.
- Perform root-cause analysis and implement corrective actions.
- Support Spanish- and English-speaking customers and dealers across North and South America.
- Analyze system logs, performance data, and technical incidents.
- Manage support cases, escalations, and SLA requirements.
- Work with engineering teams to resolve software and product defects.
- Support new product deployments, validation, and field activities.
- Occasionally visit open-pit and underground mine sites.
Requirements & Tech Stack
- Fluent professional communication skills in Spanish and English.
- Experience supporting technology in an industrial, production, field, or customer-facing environment.
- Strong troubleshooting, root-cause analysis, and problem-solving skills.
- Experience with some of the following:
- Windows Server or Linux
- VMware/ESXi
- SQL Server or Azure
- TCP/IP and network troubleshooting
- Industrial computing, sensors, or machine systems
- Willingness to travel up to 25% and occasionally work at underground mine sites.
Qualifications
- Bachelor’s degree in Engineering, Technology, IT, Mining, or a related field with up to four years of relevant experience.
- Relevant internship experience will be considered.
- Associate degree with five years of relevant experience may also be considered.
Highly Preferred:
- Mining technology, autonomous equipment, remote operations, industrial networking, radio communications, or field-support experience.