Customer Service Representative
Roto-Rooter Plumbing and Drain Service
Lombard, ILFresher8m agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 1 year
- Must know
- Customer serviceExcel
- Work
- On-site in Lombard
- Pay
- Not stated by the employer.
- Skill demand
- Customer service98%Excel10%of 143 similar entry-level jobs posted in the US this week
- Listed
- Oct 30, 2026 · still open
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About the Role
Roto-Rooter is seeking a Customer Service Representative for their Chicago area Call Center. This is a full-time position on the second shift, which may include Saturdays and Sundays. The company is a 24-hour service provider, keeping the call center busy overnight. Bilingual skills are preferred but not required.
Key Responsibilities
- Be the first point of contact with customers.
- Obtain key customer information while expressing empathy, a sense of urgency, and confidence.
- Perform data entry, including customer contact information and relevant details about their plumbing problems.
- Schedule service calls based on customer availability and convenience.
- Discuss additional services and products available.
- Serve as a trusted informational resource for Roto-Rooter customers.
Requirements & Tech Stack
- Strong customer service focus
- Excellent oral and written communication skills
- Ability to work in a fast-paced environment
- Self-starter who is organized and thorough with attention to detail
- Working knowledge of Microsoft Word and Excel programs
- AS400 knowledge is preferred
- Prior call center experience is helpful
- Bilingual skills are a plus
Benefits
- Medical insurance with a Prescription Drug Card
- Accident and Critical Illness Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Paid Training
- Life Insurance
- Matching 401K Retirement Savings Plan
- Tuition Reimbursement
- Profit Sharing