Service Desk Junior Engineer-Service Support
Sopra Steria
Noida, Uttar Pradesh, IndiaFresher3h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year · Any graduate
- Must know
- Active DirectoryWindowsTroubleshootingMicrosoft OfficeHelp deskNetworking
- Work
- On-site in Noida
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting65%Windows26%Microsoft Office16%Active Directory14%of 99 similar fresher jobs posted in India this week
- Listed
- 5 Nov 2026 · still open
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About Sopra Steria
Sopra Steria is a major Tech player in Europe with 51,000 employees in nearly 30 countries. It is recognized for its consulting, digital services, and solutions, helping clients drive their digital transformation.
Key Responsibilities
- Provide L1 technical support to international users via phone, email, and chat.
- Troubleshoot issues related to Windows/OS, MS Office, hardware, printers, networks, VPN, and Active Directory.
- Log, categorize, prioritize, and track incidents using ServiceNow while meeting SLAs.
- Resolve issues using standard procedures and escalate complex issues to L2/L3 teams.
- Coordinate with technical teams and follow incidents through to resolution.
- Follow ITIL processes, security guidelines, and support procedures.
- Maintain accurate ticket documentation and provide clear user guidance.
- Handle multiple tickets effectively in a fast-paced, customer-focused environment.
Requirements & Tech Stack
- Experience in L1 Service Desk / Help Desk Support.
- Strong knowledge of OS, MS Office, Active Directory, VPN, ServiceNow, hardware, and networking.
- Excellent verbal and written communication.
- Strong troubleshooting and problem-solving skills.
- Experience supporting international clients.
Qualifications
- Any Stream Graduate
Additional Information
- Willing to work from the office premises.
- Flexible & Open to work in a 24*7 environment.